Published By: DocuSign
Published Date: Jul 12, 2019
Rising consumer expectations are
shaping the future of insurance
industry, and transforming the claims
process is pivotal to improving the
customer journey. As carriers vie
to retain their clients and capture
new ones, they are turning to digital
technologies to streamline their
claims procedures—reducing their
costs and better managing their
risks along the way. We walk through
how digital technologies can help
insurers provide a convenient,
multichannel and truly satisfying
On-demand services that transport people in high volumes over short distances have a crucial role to play in changing urban transportation. New technology and data bring a wealth of opportunity for new mobility service providers to optimize, keep customers satisfied and achieve the operational superiority for which they’re all striving.
This ebook looks at the critical role location intelligence can play in helping on-demand organizations make that extra drop-off each hour.
By reading this ebook, you will discover:
- How accurate location, asset and routing data can aid fleet optimization and improve service response times
- How accurate pick-up and trip destination ETAs ensure time isn’t wasted connecting users with drivers
- How services can calculate the fastest possible route between multiple waypoints to maximize journey efficiency
Add more value to your business
Independent Software Vendors (ISVs) are turning to the cloud to modernize their applications and get rid of their commercial database dependencies to improve application performance, lower total cost of ownership (TCO), and reach new customers. DB Best delivers the established processes and technology ISVs need to accelerate the modernization of applications still running on commercial databases to Amazon Aurora. This enables your customers to quickly get up-and-running on the cloud and drive greater business value through Amazon Web Services (AWS).
View the webinar to learn how DB Best and AWS enable you to accelerate every stage of your application modernization journey – from evaluating the right migration path for your application, to following a proven and repeatable database migration process, to driving growth and reaching more customers.
Modernize your applications quickly
Many organizations are finding their legacy technology to be inadequate due to its rigidity and high costs. In search of more flexible and cost-effective solutions, many are turning to the cloud. Most Independent Software Vendors (ISVs), however, still build their solutions on commercial databases that are expensive and time-consuming for their customers to deploy and maintain. This is a significant undertaking that can hinder adoption.
To address these challenges head on, ISVs can modernize their applications on Amazon Aurora, a database offering from AWS that combines the reliability and performance of commercial databases with the cost-effectiveness and flexibility of open source solutions. In this webinar, you will learn how Virtusa, an AWS Partner Network (APN) Premier Consulting Partner, can accelerate your application modernization journey and help you grow your business.
View the webin
Published By: Mimecast
Published Date: Jun 28, 2019
There is a major shift happening in the world of
enterprise IT systems.
Many organizations are trading on-premises systems for
cloud-based solutions, a move that brings virtually limitless
scalability, storage and accessibility – usually at a lower
cost and with reduced complexity. Global adoption of cloud
enterprise productivity platforms hit an all-time high of 81%
in 2018, up from 24% in 2014.*
If you’re a longtime Microsoft customer, a logical first step
in making the journey from on-premises to the cloud is to
move your email to Microsoft Office 365™. You aren’t alone.
Office 365 is Microsoft’s fastest-growing business, ever.
According to Gartner, 84% of IT decision makers indicated
that they are currently using or planning to use Office 365
in the next six months.
Like the oxygen we breathe, journey analytics brings life to the customer behind those devices, over time getting to know their favorite pastry choice, when they’re most likely to buy gas, and how long they stay online while in the station’s café.
If you want your customers to enjoy seamless, personalized experiences, you need to treat them like people. That means marketing to the person — not the device. When you know a customer’s interests, wants, and needs — perhaps even before they do — you’ve succeeded at becoming a true experience business. For some, this may require a shift from analytics as a tool to analytics as a way of life. It may also mean evolving corporate or office culture.
Gartner conducts an annual magic quadrant on CRM lead management and Marketo has been named as a leader. Marketo leads all vendors in completeness of vision, and now part of Adobe, seek to continue that vision for a product that helps create the best possible customer experience.
Read the Gartner report Magic Quadrant for CRM Lead Management, and learn the following:
? How CRM lead management enhances the customer journey
? How CRM lead management can convert even more sales
? Why Marketo remains a Leader on the strength of its overall platform
According to SiriusDecisions, 79% of companies miss their forecast by 10% or more. Pipeline management is often mismanaged and sales forecasting often off-base.
Getting accurate and reliable information about the state of the deals in your pipeline is the key to a happy sales force.
Accurate pipeline information also is the foundation of predictable and reliable sales forecasts. Wouldn’t a sales forecast that’s right all of the time be a boon to your organization?
Download our new eBook “Pipeline Management and Forecasting are Key to Improving the Sales Experience” to find out how automated tools, AI, and clean data sets can help you as a sales manager to:
? Eliminate the mid-pipeline “black hole” and find out what’s really going on
? Use signals outside of your CRM to get scarily accurate deal opportunity scores and quarterly forecasts.
? Help align the customer journey with your sales process and get happy customers and happy sales reps
In today’s competitive world, customers have more choices than ever before, they have less patience in meeting their needs and they are eager to share their experiences -whether good or bad. With SAP Customer Experience service solutions, organizations can give their customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey.
In a 2017 Total Economic Impact study, Forrester Consulting found that a composite organization, a B2B company with 10,000 employees and 100,000 calls per month, realizes the following benefits when they invest in SAP Hybris Cloud for Customer, now part of the SAP Service Cloud:
? 363% ROI
? Increased service and field representative efficiency by 40%
? Raised income from upsell by 19%
? Reduced call center operational costs by 42%
Want more details? Download the Forrester study commissioned by SAP.
The Total Economic Impact of SAP Hybris Cloud for Customer (now part of SAP Service Clou
Published By: MuleSoft
Published Date: Jun 18, 2019
Today’s digital era places strain on traditional financial firms, including increased customer expectations, the threat of disintermediation by market entrants, strict regulatory requirements, and more. How do banks, who face operational silos and aging systems, keep up?
The answer lies in building a digital platform with APIs. In this session, hear directly from seasoned technologists to learn about the approach, tools, and operating model they use to successfully adapt and lead in the marketplace. Discover how to get more out of your existing legacy and cloud infrastructure and, in turn, deliver a flexible architecture that can easily adapt as new technologies emerge.
During this session, you will learn:
Why industry disruptions and increased customer expectations demand a bank that transforms into a digital platform.
How an API-led approach to integration can help financial firms transform into digital platforms.
SunTrust’s journey with MuleSoft’s Anypoint Platform and Salesf
Market shifts and evolutions over time have brought us to a very unique point in B2B commerce. We’ve rapidly accelerated through several transitions: from a product economy, to the service economy, to the subscription economy, and today, the experience economy.
Download the whitepaper to learn how ServiceSource can provide the most comprehensive and streamlined customer journey experience that spans the entire B2B customer lifecycle.
Published By: pepperjam
Published Date: Jun 18, 2019
It’s no secret: Traditional affiliate marketing metrics simply don’t work. And that’s because the customer journey isn’t linear—and your metrics shouldn’t be either.
Reaching, engaging, converting: these are the actions that matter most. Let us show you how to determine key goals and objectives to ensure your affiliate strategy is poised to reach, engage and convert throughout the entire customer journey.
You’re almost there! Just complete the form to download Traditional Affiliate Marketing Metrics Don’t Work today!
Published By: Uberflip
Published Date: Jun 11, 2019
Personalized content experiences now play a key role in how we engage our customers throughout the buyer journey. With that, more and more companies are looking to invest in technology to help them create and manage personalized content experiences at scale. But with a growing list of vendors, it’s becoming increasingly difficult for organizations to pinpoint the right solution.
Published By: Gigamon
Published Date: Jun 10, 2019
Need to deliver secure customer experiences and high application performance?
View our new infographic, “Digital Transformation: Seeing Through the Clouds to the Journey Ahead” to learn how to get the breadth and depth of network and application visibility needed to effectively monitor and secure your digital applications.
Published By: MuleSoft
Published Date: Apr 15, 2019
eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today would switch brands for a better connected experience, and 75% want personalized offers based on purchase history. Traditional retailers need to consider how to build a new digital retail platform strategy within their business models to engage with consumers and help maintain their competitive edge.
Read this whitepaper to learn:
A 4-step strategy for retailers to build a retail digital platform strategy with APIs.
The role APIs can play in optimizing consumer journey personalization and creating new revenue channels.
How a leading fast food company created a unified consumer experience by adopting a platform-based business model.
Customer Engagement is a huge area of interest today, and a subject that countless marketers are talking about.
One thing above all is clear: the Engagement Economy provides incredible opportunity for brands. Those organizations that are willing to provide value and put the customer first will rise above the rest. To conclude, we highlight some of the key areas you should focus on:
Create an effortless experience —understand customers, and use this knowledge to deliver the right level of personalized service every time.
Make it easy to engage —offer a range of ways for customers to contact your organization to provide flexibility and meet the demands of a diverse customer base.
Go the extra mile —creating memorable experiences can pay off and be rewarded by brand champions telling friends and family, engaging on social media and writing positive reviews.
Published By: Uberall
Published Date: Apr 12, 2019
Your store locator is a critical component on your website; it’s the moment of truth when an online shopper becomes an offline customer. And while it may seem like a simple tool, there are several key factors that will transform the user experience from functional to best-in-class. See how you can optimize this key aspect of your customer journey.
Let’s just say it — inefficient restaurant employee scheduling practices can be Hell for managers. Trying to manage schedules with spreadsheets, sticky notes, missed phone calls and text messages isn’t just source of pain for your employees — it can also do more damage to your business than you might expect, including unnecessary labor spend, increased employee turnover and decreased customer satisfaction.
In this eBook, we’re going to take a journey through the 9 Circles of Restaurant Employee Scheduling Hell and outline tangible paths to scheduling and labor management salvation.
Health and beauty products have always been personal and emotional purchases. More than in any other sector, consumers want products to reflect their individuality and expect them to be tailored to their ever-changing preferences, as well as their appearance and personal goals.
Digital kiosks are fast becoming ubiquitous in quick-service restaurants, cinemas and retail stores as retailers grapple to embrace automated, digital solutions to keep up with rising labour costs, customer expectations and stiff competition. To maximise the value of self-ordering kiosks, retailers should not perceive digital kiosks as a means to an end but a critical touchpoint within the customer journey.
Download the whitepaper to discover how the new generation of self-order kiosks—
• Can resolve the challenges of acquiring, training and maintaining a workforce
• Can enhance customer experiences throughout the entire shopping and purchasing process
• Can facilitate better business decision making through access to valuable customer data
Published By: MindTouch
Published Date: Mar 18, 2019
The recent groundswell around customer centrism and
knowledge management (KM) is no coincidence. Today’s
customer journey is far more expansive and layered. Customers,
conditioned by the vast availability of convenient digital
experiences, have come to prefer digital channels. And their
expectations are high.
MoneyLIVE’s annual survey of over 600 banking professionals found that traditional banks face a significant challenge when it comes to building AI-powered customer journeys.
75% believe that as the use of AI intensifies, banks will struggle to recruit the necessary expertise.
84% fear regulatory and liability issues surrounding AI.
Just 7% think their organization’s use of AI is highly sophisticated.
But for banks to keep pace with challengers and FinTechs, it’s crucial that they harness this continually evolving technology.
Download this chapter of MoneyLIVE's The Future of Retail Banking Report 2018/19 now and understand how TIBCO’s Connected Intelligence Platform, with the use of AI and machine learning algorithms, can help with banks’ digital transformation needs.
Published By: Genesys
Published Date: Feb 12, 2019
Forrester Research has found that companies that prioritise their customer experience transformation perform better. Companies included in their report, “Drive Marketing and CX Convergence with Modern Technology,” experienced:
68% increase in revenue
67% improvement in market differentiation
72% acceleration of digital business
Delivering customer experiences that produce results like this requires a strategic approach across your company and the ability to turn disparate interactions into a consistent, personalised customer journey. Read this ebook for three strategies that get you started.