Businesses of all sizes and industries have struggled to implement a hybrid IT environment that can meet their most critical needs, without disrupting business. The challenge is especially acute for midsized firms whose limited IT resources are facing pressure to adopt a never-ending torrent of technology innovations. In an effort to create a hybrid IT environment, many businesses end up with a multiple siloed infrastructure deployment options that consume increasing amounts of management time, effort and budget, while never quite meeting business needs.
At a projected market of over $4B by 2010 (Goldman Sachs), virtualizationhas firmly established itself as one of the most importanttrends in Information Technology. Virtualization is expectedto have a broad influence on the way IT manages infrastructure.Major areas of impact include capital expenditure and ongoingcosts, application deployment, green computing, and storage.
Published By: Genesys
Published Date: Jun 19, 2019
Contact center technology plays a major role in the success of your customer experiences and business operations. Having the optimal solutions, infrastructure and provider in place are fundamental to meeting current and future goals and expectations.
If you’re struggling with outdated contact center systems that limit channels and customer information, the best path forward is to migrate to a solution that lets you overcome those technology limitations. And the first step is to download this comprehensive checklist to evaluate key solutions and vendor considerations.
You’ll learn how to:
Identify business goals and outcomes that are most important for your organization
Evaluate deployment options based on necessary flexibility and capabilities
Understand your technology needs and priorities
Assess vendor viability
Get your company's research in the hands of targeted business professionals.
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