Published By: MuleSoft
Published Date: Oct 13, 2015
The retail world is being transformed by e-commerce, mobile devices, and more competition than ever before. Retailers are using numerous customer-facing and back-office mobile apps, SaaS applications, and legacy systems — all of which are generating more data than ever before about their customers, providing valuable intelligence to create greater customer lifetime value, brand loyalty, and cross-selling across brands and products. Learn how harnessing that data can help retailers cut costs, retain their customers and generate more revenue.
Published By: Bizible
Published Date: Jun 09, 2017
Companies that excel at marketing performance management focus on the measurable outcome of marketing: revenue, deals, and retention. Learn more about developing the right MPM framework for your organization.
Published By: Magento
Published Date: Feb 13, 2018
Commerce is permanently altering the way B2B businesses work- from customer acquisition to customer retention, and from order fulfillment to building a relationship with customers.
From our experience of working with B2B companies across industries, we have curated a list of 11 most common obstacles to B2B eCommerce success, including:
Thinking About eCommerce In Isolation
Ignoring Customer Experience
No Advanced Analytics
Failure Maintain and Improve Systems
Published By: Microsoft
Published Date: Jul 20, 2018
EXPECTATIONS FOR CUSTOMER SERVICE
CONTINUE TO RISE AROUND THE GLOBE
Customers expect more from brands when it comes to convenience,
resolution times, and agent expertise. Evolving customer preferences
are tightly linked to innovations in digital technology, and brands must
embrace both in order to keep pace with heightened expectations. The
good news is that brands that can deliver on expectations are rewarded
with higher rates of customer retention and loyalty.
The Microsoft 2017 State of Global Customer Service survey polled
5,000 people from Brazil, Germany, Japan, the United Kingdom and
the United States. We continue to find commonalities along with distinct
differences between locals. And though people in all age groups are
embracing new digital trends, millennials especially are shaping the way
brands need to think about the future of customer service engagement.
Regardless of industry, service organizations are a customer engagement
focal point for brands around the world. Our r
Read what companies are doing to make PCC initiatives an integral part of their unified communications and customer retention strategies, from Mathew Erickson, senior product manager for outbound solutions at Interactive Intelligence,
In a contact center environment, real-time analytics provide the live information needed to respond to difficult situations before a customer, a sale, or an opportunity is lost. Scott Bakken and David Patchen from MainTrax and Brandon Rowe from Interactive Intelligence discuss how real-time analytics help your business operate at optimal levels and experience increased growth and reduced costs.
Securing Federal information and systems is an ongoing challenge. By implementing comprehensive security compliance management methods for data collection, retention, monitoring and reporting, federal agencies can successfully demonstrate a sound framework that meets FISMA requirements.
Published By: SEPATON
Published Date: Mar 11, 2008
Today’s enterprise faces a convergence of data protection challenges. Addressing them means extending online data retention, enabling deduplication, and simplifying operations. This report outlines how ContentAware VTL and deduplication solutions from SEPATON uniquely address these challenges.
Published By: Proofpoint
Published Date: Apr 06, 2012
Gartner, Inc. positions Proofpoint in the Challengers quadrant in its 2011 Magic Quadrant for the Enterprise Information Archiving (email archiving, file archiving, social media archiving, retention management, eDiscovery, search, legal hold) market.
Published By: YouSendIt
Published Date: Sep 17, 2008
Sending presentations, audio, video, or graphics files can jeopardize your network’s security. Now learn why you should never use FTP or conventional email to send oversize files; how managed file transfer makes networks safer; and how to avoid email compliance hassles. Don’t let large files become a security issue—download this white paper now.
Sending presentations, audio, video, or graphics files can jeopardize your network’s security. Now learn why you should never use FTP or conventional email to send oversize files; how managed file transfer can make your network safer; and 7 key criteria to look for. Plus, find out how to avoid email compliance hassles using tracking and traceability. Transferring large files could be a potential security issue. Download this white paper now and learn how to prevent it.
Published By: TalentWise
Published Date: Jan 17, 2014
Your hiring process directly impacts your retention rate. Did you know 22% of employees leave an organization within the first 45 days? Your hiring process is an employee's first exposure to your corporate culture. Get it right. There is no second chance to make a first impression.
Download our whitepaper to learn more about improving retention right from the start.
Maximizing patient safety and improving the quality of care is the ultimate goal for healthcare providers. Doing so requires staying within regulatory compliance, while also advancing staff retention and meeting fiscal constraints. Barcode technologies provide a “virtual voice” to patients, applications and workflows. Barcoding accomplishes this by laying a solid foundation for enhancing patient identification, providing visibility into medical practices, and driving efficiencies throughout healthcare applications, and is an integral part of electronic medical record (EMR) adoption. Download to learn more!
In our latest Good Push Index data study (examining more than 2,400 apps and 500 million push notifications), we reveal how push messaging influences mobile app users’ behavior, measuring both engagement and retention over a six-month period.
Learn how to maximize the business value of your data by having a storage infrastructure that will easily address long-term retention policies, finds and retrieves content quickly from long-term repositories, and uses object storage efficiently.
While we tend to think about mobility largely as a consumer phenomenon, it is also changing how the workforce carries out business. With so much being done beyond traditional office walls, many insurance companies, financial service organizations and even government agencies are adopting mobile devices as productivity tools and developing enterprise apps for these devices. Electronic signature technology is pivotal to enabling mobile transactions beyond just informational apps. Not only in terms of straight-through processing (STP), but also for full compliance, legal enforceability and record retention. With most organizations’ mobile strategies still in the early stages, this article provides a starting point to help you better understand mobile e-signatures for business. It reviews the top 10 capabilities that businesses need in order to properly equip their customer-facing workforce with mobile e-signing.
Published By: Vindicia
Published Date: Sep 23, 2014
Vindicia has witnessed numerous best practices working with innovative digital businesses and noticed that companies that communicate the most effectively tend to follow three key practices consistently. This ebook give you three essential communication practices.
With over 600,000 customers, Constant Contact has seen what works for small businesses. In this guide, we’ll show you 10 proven ways email marketing can help you do more business. We’ll show you why smart small businesses use email marketing to drive repeat business and word-of-mouth referrals. We also have the tools you need to do email marketing effectively and stay compliant with legislations like the Canadian Anti-Spam Legislation (CASL). Whether you plan on doing email marketing yourself or having someone do it for you, you’ll be set up for success.
Published By: Mimecast
Published Date: Dec 20, 2018
The right solution for archiving electronic content provides the foundation supporting the conventional, defensive applications for data retention such as compliance and e-discovery; but also the proactive applications that enable competitive and other advantages.
Sponsored by Mimecast, this paper from Osterman Research details how archiving trends and use cases are changing and key recommendations on building a next-generation solution.
Published By: Mimecast
Published Date: Dec 20, 2018
According to Gartner, E-discovery readiness is an initiative that spans legal, IT and business stakeholder concerns and can also unify and align with archiving and data management strategies. To reduce risk and exposure, an E-discovery plan should be proactive and holistic instead of reactive and time pressured.
This newsletter, “Strengthen E-Discovery Readiness to Reduce Cost and Risk” features Gartner research and offers guidance on the considerations for and E-discovery action plan, such as retention schedules, access rights, privacy concerns and security controls.