Published By: Gigamon
Published Date: Jun 21, 2019
An online threat prevention strategy should be more than a collection of security tools. It needs to be an integrated and intelligent approach. A complete threat prevention solution not only enhances the performance of prevention tools, but it also increases the efficiency of operations teams by enabling them to quickly deploy patches and implement new technology without impacting network performance or relying on maintenance windows.
Read this solution brief in local language to learn how you can gain 50% in team productivity.
Published By: Gigamon
Published Date: Sep 03, 2019
Network performance and security are vital
elements of any business. Organisations are
increasingly adopting virtualisation and cloud
technologies to boost productivity, cost savings
and market reach.
With the added complexity of distributed
network architectures, full visibility is necessary
to ensure continued high performance and
security. Greater volumes of data, rapidlyevolving threats and stricter regulations have
forced organisations to deploy new categories
of security tools, e.g. Web Access Firewalls
(WAFs) or Intrusion Prevention Systems (IPS).
Yet, simply adding more security tools may not
always be the most efficient solution.
Automation is already pervasive in our lives—from tried-and-true mechanized assembly lines to the dawn of self-driving cars. But how can you use advanced forms of automation to improve your business processes?
Download this starter guide for a detailed look at robotic process automation (RPA), a type of automation that can help you:
Also explore the definition and features of RPA, as well as the types of automation software.
Forbes recently referred to robotic process automation (RPA) as “a gateway drug to AI,” referencing its low barrier to entry compared to other technology choices within the AI realm. But while experts continue to tout the future of RPA, what can we expect of it in the short-term?
Jump into this resource to get a peek at how experts are predicting RPA’s 2019 will pan out, including notable market shifts, major technology disruptions, and entirely new RPA use cases.
Focus less on maintenance and operation and more on innovation and growth with automated billing processes. Automation can greatly improve productivity and help your company save money.
If you have a complex billing process, your enterprise will benefit greatly from automating as much of your billing as possible. Download this whitepaper and discover the following:
• Billing challenges most companies face
• Benefits delivered with automated billing processes
• Implementation strategies that support automation
• Four features critical to billing automation success
An agile and automated billing platform simplifies complex processes, dramatically reducing operating expenses and increasing your speed to market. Discover how today.
Published By: Kustomer
Published Date: Aug 27, 2019
UNTUCKit wanted to ensure their stellar shopping experience was supported across every customer touchpoint, especially support. But the growing UNTUCKit team was spread across multiple platforms, without visibility into customer history or lifetime value. Learn how Kustomer enabled them to deliver exceptional service while increasing agent efficiency by 25%.
The goal of automation is not to eliminate or replace human labor, but to increase productivity and quality beyond what is possible with your existing team, so as to realize economies of scale and predictable quality levels. With automation, your team is able to manage more endpoints, because automation eliminates routine and mundane responsibilities or efforts, giving your technicians the time to focus on higher priority and more complex tasks. In addition, as a managed service provider (MSP), you receive a fixed fee for your services. As a result, you need to provide service in the most efficient way possible while delivering the highest levels of consistency and quality. Building automation into your IT services business will enable you to do so. In this eBook, you’ll learn tips and best practices to successfully incorporate automation into your IT services business, including:
With trends such as big data, artificial intelligence and IoT dominating
today’s business technology headlines, the buzz around enterprise
mobility (now considered known and familiar) may have lessened, but
its importance has not. Consider its key role in today’s top tech trends,
and then also consider this. According to an Oxford Economics survey
of 500 senior IT executives, CEOs, and other senior managers, 80%
say workers cannot do their jobs effectively without a mobile
device. The same survey shows:
82% say mobile devices are critical to employee productivity
82% say mobile devices are critical to agility and the speed of decision making
76% say mobile devices are critical to customer service and satisfaction
75% say mobile devices are critical to innovation and collaboration
70% say mobile devices are critical to employee satisfaction
and 70% say mobile devices are critical to revenue growth.
The known and familiar now demands a fresh look and focus from
enterprise organizations a
Hobson & Company (H&C), a leading research firm focused on total cost of ownership (TCO) and return on investment (ROI) studies, conducted independent research and found that a proven Apple device management solution delivers a quick and compelling ROI to both large and small enterprises.
• Simplifying IT management
o 90% reduction in time spent managing apps
o 80% reduction in time spent provisioning
• Improving end-user experience
o 60% reduction in end-user productivity loss
o 15% reduction in volume of help desk tickets
• Mitigating risk
o 90% reduction in time spent creating inventory reports
o 65% reduction in time spent managing policy and setting changes
Facing combined ratios exceeding 98% in both P&C and Health Insurance1 for
three of the past five years and declining investment yields, insurers are asking
“What can we change in our operations to improve our economics?” Conclusive
answers are now coming from Cognitive Technology, the variety of Artificial
Intelligence that deals with knowledge and textual information. Applied to the
industry’s most resource-intensive processes, it is delivering unprecedented
productivity gains and insight, and leading to deep changes in how P&C insurers
do business. Here’s how.
It’s become abundantly clear that the cloud is no longer the future— but the new normal. Enterprises rely on cloud computing for web-based meetings, email, file sharing, and more every day to reduce costs and administrative burdens while enhancing productivity.
With the wealth of benefits to be gained by moving to the cloud—including speed of deployment, cost-efficiencies, and easy scaling—it’s no wonder the shift toward all things virtual has been so pervasive and swift. What’s more, as the cloud has matured, the potential drawbacks that once made enterprises hesitant to make the move are disappearing. Security is now robust, application integration happens with ease, and reliability is a given, not a question mark.
So now that the cloud has become not just viable, but essential, to stay competitive in a rapidly changing world, it’s time to explore how the cloud can significantly improve your contact center operations and guest experiences. This paper will provide one compelling r
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support?
The answer is, yes.
READ THIS PAPER TO:
Examine the strategic role of the contact center to deliver differentiated customer experiences while driving increased revenues and cost savings.
Learn essential strategies for promoting associate productivity and satisfaction.
Leverage cross-sell and up-sell opportunities that benefit the customer.
Share lessons learned from EnergyAustralia’s experience.
Published By: Panasonic
Published Date: Apr 23, 2019
Mobility is critical to government productivity, but mobile data and devices present attractive targets to cybercriminals seeking to exploit vulnerabilities across
the spectrum. Federal agencies are no strangers to cybersecurity attacks, and several recent high-profile breaches involving mobile devices demonstrate ongoing vulnerabilities in government’s expanding network of endpoints. This issue brief describes what can be done to protect devices, data and networks, including multi-factor authentication to authorization controls and user education.
Live Chat software can help you to increase online sales conversions and customer service productivity - if you use it correctly. To maximize your live chat ROI it's important to select the right live chat vendor. This PDF provides some essential tips that you should consider in making the best selection.
This white paper is a business briefing for C-Level Executives on how integrating a range of technologies - including unified communications, service oriented architecture, virtualization and cloud computing - can transform the productivity and profitability of large enterprises.
The proliferation of communications channels has set expectations around cost and productivity
benefits. Unified Communications (UC) is proffered as a way of helping bring them all together, but
companies struggle to justify the business case for it. Against this background, how important is UC as an approach to streamlining communications, and how can businesses exploit it?
Did you know that those who respond to a proactive online chat invitation are 6 times more likely to buy than the average website visitor? Download this paper for practical advice on using proactive chat to increase sales online sales and customer satisfaction.
This guide is used to deploy
conversational sales to your sales
It will answer the following questions:
• How to introduce live chat to your sales team
• How to analyze good and bad conversations
• How to coach your team to have better conversations
• How to align a sales development representative (SDR) team
with account executives and a marketing team
This handbook uses the Conversational Framework to inform
how you engage with, understand, and recommend the right
thing to the right buyers at the right time
Application Portfolio Optimization (APO) provides executives with tools and information to assess the quality and condition of application assets as well as a means for understanding the impact of proposed application changes.
Improved business productivity often requires more efficient IT and more efficient IT cannot be achieved without a better understanding of the way business services are run and delivered. Configuration Management Databases (CMDBs) have emerged as a central component for Information Technology Infrastructure Library (ITIL) and business service management (BSM).
Empower your developers and drive productivity by leveraging Kubernetes.
Carmen Puccio, Principal Solutions Architect, Amazaon Web Services, Inc.
Michael Gerstenhaber, Director of Product, Datadog
Jon Moter, Senior Principal Engineer, Zendesk
Microsoft Exchange Server has been a crucial technological breakthrough in advanced corporate communication systems. Companies who utilize an enterprise-class email server like Exchange believe that email is mission critical, and value the productivity it enables. But an in-house migration to Exchange 2007 from an earlier version of Exchange or another email program will not be an easy task. Complexity, time and cost issues loom large over the IT department and are causing IT directors to search for an alternative solution.