The economic face of the APAC region is changing. While the East has long been considered a source of competitively priced raw materials and manufacturing services, the spending power of its inhabitants - and their increased fondness for international travel - has transformed it into a force to be reckoned with.
It’s estimated that, over the next five years, 88% of
the growth in the global middle class will be in the Asia Pacific region.1 If multinational companies hope to take advantage of this vast new target market, they will need to adapt their expansion strategies and offer APAC customers a tailored retail experience.
Published By: Rackspace
Published Date: May 15, 2019
The guide to how SQL Server 2008 end-of-service can drive IT modernization.
End-of-service presents serious risks to your organisation if you don’t deal with it correctly—or worse—if you don’t deal with it at all, including the
loss of access to critical security updates and Microsoft hotfixes. Also, if you don’t take action, your organisation will be exposed to potential disruption from hackers and malware. That means valuable customer data could be exposed to attack, risking monetary and reputational damage. And from a regulatory standpoint, there could be compliance issues with rules such as HIPAA, PCI, and GDPR.
On the other hand, if you take well-considered action that aligns with your long-term strategy, end-of-service is also an opportunity for data estate
In this e-book, we’ll discuss how migration to Azure as part of your fix for SQL Server 2008 end-of-service solves for all these, and opens doors for the future of your data-driven business.
Published By: Zscaler
Published Date: May 15, 2019
Is it possible to implement an Office 365-ready network, at scale, without a proof-of-concept (PoC)? Your CIO has tapped you to lead the effort to move to Office 365. Realizing it’s a great opportunity and distinction in your career, you reply with, “Sure, I’ll make sure it is a total success!” and then note that a PoC will not be needed.
Published By: Genesys
Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes.
Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include:
• Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI
• 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance
• In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year
The response to possible bank card fraud is one of the most important factors affecting the relationship that customers have with their bank. For customer-centric financial institutions who issue millions of bank cards, any instance of possible fraud is both a business risk to be managed and an opportunity to strengthen customer relationships.
Why read another little book about a BIG subject?
Because a visitor on your website is your opportunity to engage, persuade, influence, and educate. The opportunity is fleeting as their mouse hovers over the back button to return to the thousands of search results for websites just like yours.
Small and midsize retailers around the world are seeing their businesses transform in a variety of ways. These firms, typically with fewer than 1,000 employees, have been transforming themselves as customers seek new types of engagement and as suppliers expect higher levels of efficiency and effectiveness. New business models and new competitors are changing the way retailers do business. Rather than simply react to new threats, successful retailers are leveraging technology in new ways to sharpen business practices, improve agility, and better serve customers while strengthening the role of retailers in the supply chain.
Through digital transformation including the effective engagement of the internet of things (IoT) to track inventory, the opportunity to maintain and gain competitive advantage can be significant.
Published By: SAP Hybris
Published Date: Oct 26, 2017
Supporting the Buyer Journey with Customer Service, which discusses the opportunity for customer service and support teams to improve the entire buyer experience through continuous pre and post-purchase engagement
"In today’s Idea Economy, businesses need to turn ideas into services faster. Every new business and established enterprise is
at risk of missing a
market opportunity and being disrupted by a new idea or business model. It has never been easier, or more cru
cial, to turn ideas into new
products, services, or applications
—and quickly drive them to market. But IT needs an infrastructure that enables them to partner with the
business to speed the delivery of services."
Artificial Intelligence (AI) has already begun to improve targeting, segmentation, media buying and planning in the advertising industry. AI algorithms can extract complex patterns from vast numbers of data points, and in so doing, are able to self-correct and learn patterns. The revenue potential that improved personalization, segmentation and targeting that AI provides to marketers is huge.
At HERE Technologies, we are placing AI and machine learning at the center of our products and services. We see the opportunity in automated machine learning to enrich the targeting and effectiveness of mobile advertising campaigns in real time. But the outcome of implementing such technology depends on the quality of data being fed into it from the outset. AI wouldn’t be as helpful if it’s being used alongside questionable location data or audience data.
HERE’s location data provides a strong thread that can be woven throughout every stage of the media buying process, offering more context and
Published By: Cisco EMEA
Published Date: Nov 13, 2017
IT has the opportunity to completely redefine the role networking plays in the business. But that requires executing on a vision that continuously aligns the network to ever-changing business needs. Fortunately, the right network architectures and supporting technologies required to deliver on that vision are rapidly becoming available. Automation, programmability, self-protecting, and self-healing capabilities move IT away from “keeping the lights on” and provide more time and opportunity to serve as a strategic partner to business initiatives across functional areas.
Security is a looming issue for businesses. The threat landscape is increasing, and attacks are becoming more sophisticated. Emerging technologies like IoT, mobility, and hybrid IT environments now open new business opportunity, but they also introduce new risk. Protecting servers at the software level is no longer enough. Businesses need to reach down into the physical system level to stay ahead of threats. With today’s increasing regulatory landscape, compliance is more critical for both increasing security and reducing the cost of compliance failures. With these pieces being so critical, it is important to bring new levels of hardware protection and drive security all the way down to the supply chain level. Hewlett Packard Enterprise (HPE) has a strategy to deliver this through its unique server firmware protection, detection, and recovery capabilities, as well as its HPE Security Assurance.
Security is a looming issue for organizations. The threat landscape is increasing, and attacks are becoming more sophisticated. Emerging technologies like IoT, mobility, and hybrid IT environments now open new organization opportunity, but they also introduce new risk. Protecting servers at the software level is no longer enough. Organizations need to reach down into the physical system level to stay ahead of threats. With today’s increasing regulatory landscape, compliance is more critical for both increasing security and reducing the cost of compliance failures. With these pieces being so critical, it is important to bring new levels of hardware protection and drive security all the way down to the supply chain level. Hewlett Packard Enterprise (HPE) has a strategy to deliver this through its unique server firmware protection, detection, and recovery capabilities, as well as its HPE Security Assurance.
For midsize firms around the world with 100 to 999 employees, advanced technology plays an increasingly important role in business success. Companies have been adding cloud resources to supplement on-premise server, storage, and networking capabilities. At the same time, growth of mobile and remote workers is also changing how companies need to support workers to allow them to be as productive as possible.
Today’s mobile users are spoiled. They demand rich, desktop quality experiences tailored to their devices and delivered at lightning fast speeds. And while these “always on” users represent a tremendous business opportunity, satisfying their high expectations requires overcoming complex mobile delivery challenges. In this e-book, we review three key mobile delivery challenges and explain how you can overcome them by optimizing for fast APIs, mobile apps, and mobile sites to increase engagement, revenue, and customer loyalty.
Download today to learn how your business can Meet Today’s Mobile Mandate.
Published By: Broadsoft
Published Date: May 25, 2017
This eBook is for contact center management and business executives looking for ways to increase the efficiency and productivity of their contact center.
• If yours is an existing contact center with infrastructure that has been built up over the years, this eBook provides best practice steps to break down the resulting application silos, unify them, and improve the operational efficiency of your contact center.
• If yours is a new contact center and you have the opportunity to build your infrastructure from the ground up using modern technologies, this eBook will provide best practices to prevent building application silos.
Published By: Broadsoft
Published Date: May 25, 2017
This whitepaper is for contact center management and business executives looking for ways to optimize the business performance of their contact center.
• If yours is an existing contact center with infrastructure that has been built up over the years, this whitepaper provides bestpractice steps to break down the resulting data silos, unify them, and optimize your contact center for business performance.
• If yours is a new contact center and you have the opportunity to build your infrastructure from the ground up using modern technologies, this whitepaper will provide best practices to prevent building data silos.
adsquare offers brands insights into customer behaviors and footfall to underpin digital marketing campaigns. Using a detailed brief of the audience the brand wishes to reach, adsquare gathers data from a range of mobile, online and offline sources. This rich data gives a brand a stronger opportunity to create relevant campaigns for their audiences.
It is critical to adsquare’s success that its data sources are reliable. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE is building and sharing real-time location intelligence with adsquare which reveals patterns to show how and why customers make transactions in specific places.
A discussion of wide area networking is extremely timely because after a long period with little if any fundamental innovation, the WAN is now the focus of considerable innovation. As a result, for the first time in a decade network organizations have an opportunity to make a significant upgrade to their WAN architecture.
With 50 to 100 billion things expected to be connected to the Internet by 2020, we are now experiencing a major paradigm shift that is revolutionizing business. More and more of the objects we use every day—including those in our factories, utilities, and railroads—are used to capture and distribute information that is helping us know more and do more. The TechWiseTV team and guest experts take an in-depth look at how industries like these are utilizing the data they are gathering from the factory floor all the way out to the field. This exploration into how the Internet of Things actually works in the real world and what your organization must do to take full advantage of it is a great opportunity to understand the practical challenges and specific technology involved in bringing all this potential to life.
Your users are ready for multigigabit wireless. The real question is, is your network? Don't miss this opportunity to get a first-hand look at the solutions you'll need to achieve data rates that make it easier for your people to share, stay informed, and make smart decisions.
As the world around us becomes increasingly digital, manufacturers must follow suit. Digital transformation presents significant opportunities to achieve growth by addressing key operational issues and aligning products and services to the demands of today’s market.
Growth looks different for every company, and with the vast array of digital technologies available, it can be hard to know where to start. Which technologies offer the greatest opportunity for your company to grow? How can you successfully embrace the digital revolution?
Epicor has a history of helping manufacturers achieve growth by utilizing cutting-edge technology. By downloading these digital transformation assets, you will:
• Understand what growth might look like for your business
• Assess the capabilities needed to support your digital transformation journey
• Explore best practices to implement your digital transformation strategy
• Learn how to capitalize on growth opportunities with speed and conviction
Many businesses continue to rely on outdated IT infrastructures to run the extremely demanding workloads of today. Not surprisingly, these businesses are facing increasing complexity and challenges. However, by taking the important step to adopt next generation infrastructure hardware, leading organizations are gaining a great opportunity to meet the challenges of these workloads with a reliable and optimized environment that delivers the services that customers demand, and brings significant benefits and returns on investment.