Today’s mature cloud-based ITSM solutions can give you the flexibility and agility you need—without sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, you’ll learn why businesses are moving to cloud-based ITSM and the advantages they’ve achieved. Explore how this innovative approach to IT management might be right for your organization. Please download the whitepaper to learn more.
Consumerization of IT forces enterprises to rethink their approach to IT service delivery. What does consumerization really mean and why does it matter? Understand the basics to accurately identify the practical implications and benefits for your organization. This guide explores the realities of IT Consumerization to define challenges and opportunities. Learn best practices and get actionable recommendations. Please download the whitepaper to learn more.
“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as:
• Gaps in customer satisfaction and the perceived value of services
• Inadequate IT support, which decreases productivity and revenue
• Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs
See what 900 business and IT professionals had to say and get recommendations for change.
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile.
This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include:
• The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs.
• Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively.
• The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud.
• The advantages of cloud
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
Printers, scanners, mobile devices… It’s hard to imagine running a law office without them, but you should know they can expose your client data to theft or misuse. Learn why your office technology may not be as secure as you think.
Improve operational efficiencies with next-gen networks and servicesThere has never been a better time for service providers to streamline operations, improve responsiveness and reduce costs. Find out in this white paper how all three can be accomplished with IBM Tivoli® Netcool® solutions. Also discover methods to boost efficiency and minimize expenditures.
Published By: IBM Unica
Published Date: Sep 08, 2011
The survey found continued interest in many of the same issues, plus a more urgent need to turn data into action, increasing recognition of mobile's marketing power, and a desire for more integrated technology solutions.
Join Steve Brasen, EMA Managing Research Director, and Kimber Spradlin, IBM Product Marketing for Endpoint Manager, for this informative, on-demand Webinar where the latest unified endpoint management research is revealed. Learn the strategic management processes necessary to empower a mobile workforce with the agility to adapt to rapidly evolving business requirements.
Topics discussed include:
• Securing devices without impeding user productivity
• Expanding management processes to address increased device heterogeneity
• Supporting employee-owned devices
• Simplifying practices for delivering business IT services
• Enhancing user flexibility in accessing IT resources necessary to achieve business goals
The impact of new mobile technology can be dramatic for small and midsize firms, and there is clear opportunity for improving worker efficiency while ensuring network security. Read the questions posed by SAP to Raymond Boggs, vice president of IDC's Small/Medium Business Research practice, on behalf of SAP's customers.
As the "bring your own device" (BYOD) trend sweeps across the business world, it raises a huge management challenge for many companies. It changes who within an organization gets access to mobility. It also affects the way a business operates, with implications that go far beyond simply IT. BYOD presents new, fundamental questions about security, liability, and cost. Answers depend on two aspects of mobility management: device management policy and the technology used to fulfill and enforce a policy.
Many, if not most, organizations today are grappling with the challenge of a growing mobile technology environment. Mobility can deliver many key benefits: improved collaboration among workers, enhanced customer service, easier access to corporate information from many locations and increased productivity—to name a few.
But the proliferation of mobile devices and applications
also comes with its share of challenges, perhaps none more important than ensuring the security of the devices themselves as well as the data they contain and the enterprise networks they access.
Mobile devices are ubiquitous. The wide variety of functions
they provide on the go — everything from making phone
calls to checking email to literally millions of applications —
has created widespread demand around the globe for this
technology. With the right tools, an organization can extend
the workplace far beyond its own physical walls. And
employees can be active at any time within the 24-hour
cycle; whenever inspiration strikes, a smartphone or tablet
can quickly harness their productivity.
As mobile computing becomes an increasingly important technology, the need for robust, reliable wireless networks is growing. In addition to enterprise-issued devices, users are bringing their own tablets and smartphones and demanding access to IT resources. Organizations need a wireless infrastructure that can support these demands.
Our research shows that in addition to mobile demands, aging hardware is driving many organizations' wireless upgrade plans. Download this white paper to read more about the research.
The number of mobile devices managed by enterprises
increased 72 percent from 2014 to 2015. This onslaught
of technology such as notebooks, smartphones, tablets,
watches and gadgets has transformed the way users work.
These devices provide users in just about every sector with
access to the information and tools they need to do their
jobs, wherever and whenever they need them. They’re free
to work at their desks, in conference rooms, while visiting
clients on the road or during a child’s baseball practice. They
can input data directly into a medical chart, an order form
or an inspection report, rather than doubling their work by
transcribing handwritten notes later in the day.
Published By: Polycom
Published Date: Apr 30, 2013
Video collaboration expands the reach of education. Walls mean little; oceans even less. Barriers of time and of place are breaking down, allowing students to learn in much different and more profound ways than ever before. Not only is learning more flexible due to mobile video communication solutions, but it can be eye-opening and life-altering as students experience new worlds, new ideas and new possibilities.
Truly, video collaboration is more than just a ”nice to have” technology in education. Today, it is essential to improving student achievement and preparing them as professionals in the global economy.
Voice is at the heart of enterprise collaboration. Plantronics provides a comprehensive portfolio of audio devices for the mobile professional delivering superb call clarity working anywhere. Advanced Smart Sensor Technology and Software deliver a superior user experience. InstantMeeting software allows for easy, one-touch joining of audio conference calls
While we tend to think about mobility largely as a consumer phenomenon, it is also changing how the workforce carries out business. With so much being done beyond traditional office walls, many insurance companies, financial service organizations and even government agencies are adopting mobile devices as productivity tools and developing enterprise apps for these devices. Electronic signature technology is pivotal to enabling mobile transactions beyond just informational apps. Not only in terms of straight-through processing (STP), but also for full compliance, legal enforceability and record retention. With most organizations’ mobile strategies still in the early stages, this article provides a starting point to help you better understand mobile e-signatures for business. It reviews the top 10 capabilities that businesses need in order to properly equip their customer-facing workforce with mobile e-signing.
Mobility & Cloud Communication Trends for Businesses: This self-help guide will detail how cloud communication technology is empowering mobile work forces, and how you can apply this exciting new technology to your small business.
While the consumer benefits of Apple devices are well known, less attention is paid to their role in an enterprise environment. It’s time to start paying attention. Apple offers a number of features built for business and as the first company approved for mobile deployments by the Apple Consultants Network, Enterprise Mobile has unique insight into these features.
Published By: Mindtree
Published Date: Feb 06, 2015
Web, social and mobile experiences that delight customers are real—they just take real work. Learn how deep domain expertise, nimble processes and the right partnerships will help you slay complexity and conquer tight deadlines.
Download the e-book to help you:
• Identify and navigate digital complexity
• Explore your development options to get to market faster
• Learn how to choose and work with the right digital partners
Endpoint security is at a critical juncture. Increasingly, employees
at organizations of all sizes are using a wider variety than ever of
desktop and mobile devices, including smartphones, tablets and
laptops, as they work from broadly dispersed locations, including
home offices. Often, organizations are permitting and even
encouraging employees to use their own devices under BYOD
(bring your own device) policies. With these devices, employees
are accessing not only corporate data and applications, but also
social media, banking and shopping sites. Download this white paper to learn more about endpoint security.