Published By: LiveAction
Published Date: Apr 26, 2019
In March of 2019, Sirkin Research was commissioned by LiveAction to identify the driving forces of network transformation and how the rapidly evolving network environment is impacting network professionals. It is well recognized that network transformations, such as SD-WAN, WiFi, and multi-cloud, edge computing among other trends, are creating a host of new challenges and opportunities for network operations. This research is based on responses from over 163 network and IT professionals in predominantly in enterprise organizations with at least $1 billion in revenue
Attached is also the target account list.
Ransomware has taken the world by storm. CryptoWall extorted an estimated $18 million, and WannaCry locked up more than 230,000 computers across the globe in 2017. Companies of all sizes are sitting up and taking notice. Even brands with a strong security investment have fallen victim. We’ve seen ransomware cripple businesses: nearly 19% of businesses stop operations immediately after discovering a ransomware attack.1 Hospital emergency rooms forced to turn people away; global shipping logistics experience massive disruption; and even a summer blockbuster movie held up for ransom. The FBI estimates ransomware is now a billion-dollar business.
Ransomware has been around for a while, and it has spiked in recent years. It secured 5th place as the most common variety of malware in 2017, up from 22nd place in 2014.2 Originally ransomware targeted individuals and was considered a consumer nuisance. It has now become a business menace.
Published By: ServiceNow
Published Date: May 14, 2019
A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers seamlessly connect their IT infrastructure to transform the customer experience for business stakeholders.
Published By: ServiceNow
Published Date: May 14, 2019
The move to multicloud and DevOps comes complexity and accelerated development cycles. IT operations is being hindered by the lack of visibility between clouds and on-premise resources. Multicloud capabilities need to enable operations to move to a proactive posture, have end to end visibility, and operation at scale. Get the IDC brief to learn more.
Keeping aging switchgear performing at optimum performance levels can be challenging. When it comes to the reliability of an electrical distribution system, it’s not a question of if a system component will malfunction, but when. Electrical equipment ultimately degrades and reaches the end of its useful life, no matter how much maintenance is performed. And, with the advancements in the design of the new circuit breakers, those with older technology are no longer considered sustainable solutions.
Plant managers and engineers must ensure continuity of operations and develop a plan to replace or upgrade aging switchgear. Facilities without a properly-implemented strategy put operations at risk that could lead to safety issues, equipment damage and/or downtime.
IBM Cloud Private for Data is an
integrated data science, data engineering
and app building platform built on top of
IBM Cloud Private (ICP). The latter is intended
to a) provide all the benefits of cloud
computing but inside your firewall and b)
provide a stepping-stone, should you want
one, to broader (public) cloud deployments.
Further, ICP has a micro-services architecture,
which has additional benefits, which we
will discuss. Going beyond this, ICP for Data
itself is intended to provide an environment
that will make it easier to implement datadriven processes and operations and, more
particularly, to support both the development
of AI and machine learning capabilities, and
their deployment. This last point is important
because there can easily be a disconnect
between data scientists (who often work for
business departments) and the people (usually
IT) who need to operationalise the work of
those data scientists
What does it look like when all members of your hotel staff can communicate and coordinate seamlessly
from any location, device or network? The time is NOW to imagine a world where devices, networks, and locations
don’t matter. A world where hotel staff from transportation to security, maintenance, operations, housekeeping, and
beyond can communicate effortlessly and instantly, both on and off site.
When it comes to guest safety, exceptional customer service,
and streamlining operations, nothing is faster than right NOW.
Organizations across various industry segments — hotels,
casinos, restaurants and entertainment venues — are juggling a
mix of communication devices. This can mean gaps in coverage,
poor battery life and aging equipment that diminishes your ability
to deliver premium guest service. The power of NOW puts instant
communications at your workers’ fingertips — because when
communication slows, business slows.
When it comes to enhancing worker safety,
boosting productivity and streamlining operations,
communication matters. Organizations across various
industry segments — trucking, rail, airlines and
airports, and warehousing/distribution — are juggling
a mix of communication devices and hindered by gaps
in coverage, poor battery life and fragile equipment
that cannot withstand harsh environmental conditions.
When it comes to worker safety, efficiency and production, nothing is
faster than right now. Organizations across various energy segments —
oil, gas, petrochemical, electric utilities, water utilities and mining — are
currently juggling a mix of communications solution devices and are
hindered by gaps in coverage, poor battery life and fragile equipment
that cannot withstand harsh environmental conditions. The power of
now puts instant communications at your workers’ fingertips — because
when communication slows, operation slows.
Citizens rely on their homes being heated in the winter, clean running
water and lights that turn on when they flip the switch. Meeting these
expectations requires reliable, clear voice and data communications for
energy workers day-in and day-out. So workers can communicate safely
in hazardous environments. So precious resources are not wasted and
efficient operations are maintained. So energy companies can continue
to exceed expectations.
"Discover why ninety-four percent of organizations surveyed are already modifying, overhauling, or reassessing their network infrastructure to facilitate application delivery in hybrid- and multi-cloud environments.
Read this e-book to learn why you should re-architect your network infrastructure to optimize application delivery:
1. Ensure end-to-end network visibility for your operations
2. Gain real-time analytics for application optimization and uptime
3. Scale your application infrastructure according to workload demand
Read the e-book today to find out all six must-haves for application delivery in the cloud."
Published By: Genesys
Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes.
Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include:
• Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI
• 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance
• In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year
To stay ahead of the competition in a global marketplace, firms are increasingly speeding up operations, in many cases adopting real-time systems and tools to allow for instant decision-making and faster business cycles. Download here to learn how.
A forward-looking CMDB does more than keep an organization's IT operations running. It draws clear connections between IT components and business services, which is the core of Business Service Management (BSM). But even more critical than the CMDB's ability to support business as it is now, is the question of how well it will drive business innovation in the future.
As organizations have improved service delivery, they have also turned their focus to presenting business value more positively. These organizations are beginning to develop true BSM systems in two ways: by understanding the metrics that successful businesses employ to determine the value of IT, and by linking these metrics and associated business services to IT infrastructure components.
As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation, and service delivery. These include technologies, processes, and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.
The key benefit of creating a case management methodology is to multiply its effectiveness by replicating it across the organization's patient-facing departments, practices and functions. In this way, your organization can reduce costs, increase quality and streamline its operations.
Ensuring the reliability and efficiency of your data center operations requires a strategic partner that is qualified to minimize energy usage, reduce costs, and optimize space utilization, helping you meet critical business initiatives.
As the global business world shifts to all digital, real-time operations, the legacy two-tier ERP architecture so many businesses have relied on to bridge headquarters with subsidiaries can no longer compete effectively. A simple and comprehensive answer exists in SAP S/4HANA. Available in cloud and on-premise, SAP S/4HANA gives organizations the ability to utilize the same product family across a multi-tier deployment.
Published By: HPE APAC
Published Date: Jun 20, 2017
Rather than just their traditional role of running systems and processes that support business operations, IT is being leveraged to drive business opportunities and differentiate competitive offerings. Read on to find out more.
Intent-based networking is the difference between a network that needs continuous attention and one that simply understands what your organization needs and makes it happen. It’s the difference between doing thousands of tasks manually and having an automated system that helps you focus on business goals. Cisco® Digital Network Architecture (Cisco DNA™) is your team’s bridge to an intentbased network. It is an open, extensible, software-driven architecture that accelerates and simplifies your enterprise network operations, while lowering costs and reducing your risk. Only Cisco provides a single network fabric that is powered by deep intelligence and integrated security to deliver automation and assurance across your entire organization at scale. Cisco DNA gives IT time back from time-consuming, repetitive network configuration tasks so you can focus on the innovation your business needs. Cisco DNA automation and assurance are built on a Software-Defined Networking (SDN) controller, ri
All of these elements of growing connectivity have the potential to significantly increase productivity, streamline operations and enhance service levels to citizens and stakeholders. But these benefits are only one side of the story. The added complexity of the new eGovernment environment also creates many new challenges, as government agencies search for effective ways to secure and control access to the rapidly growing number and variety of gateways to their ecosystems.
This book helps you understand both sides of the hybrid IT equation and how HPE can help your organization transform its IT
operations and save time and money in the process. I delve into
the worlds of security, economics, and operations to show you
new ways to support your business workloads.