Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
In order to maintain their commitment to customer service, Girard Toyota looked to upgrade their outdated phone system. The antiquated system they were using was not only costly to maintain, but also inhibited their efficiency — inbound calls were not answered in a timely fashion, and when they were, the hold times were much too long.
Calls were not being transferred to the correct representatives, causing frustration for both new and existing customers. The entire customer experience was negatively impacted, threatening to cost the company revenue and its prized reputation for superior customer service.
What you can’t see will hurt you
The situation is critical, because the percentage of encrypted user traffic has more than doubled since 2014, exceeding 80 percent, according to F5 Labs' 2017 TLS Telemetry report. So, of course, now there are SSL visibility solutions that provide decryption services allowing those security controls to see what they’re doing.
But visibility, by itself, isn’t enough. Security teams and network operations have found that setting up decryption zones is not easy. Security teams often have to resort to manual daisy-chaining or tedious configuration to manage decryption/encryption across the entire security stack. And then they find that exceptions abound.
And lastly, you need to scan your inbound and outbound traffic for tomorrow’s threats, and SSL Orchestrator is the tool that lets your security controls keep your organization’s name out of the papers and away from those pesky GDPR fines.
Download the eBook to find out how you can gain visibility into e
What's Hiding in Your Encrypted Traffic?
SSL Orchestration ensures encrypted traffic can be decrypted, inspected by security controls, then re-encrypted. This technology will allow you to maximize your inbound and outbound threats including exploitation, callback, and data exfiltration.
Download the overview to learn:
o How to maximize your investments in security inspection technologies
o How SSL Orchestrator delivers the latest SSL encryption technologies across your entire security infrastructure
o The benefits and features of SSL Orchestrator
Published By: Genesys
Published Date: Oct 16, 2013
Earlier this year, Gartner released the 2013 Magic Quadrant for Call Center Infrastructure, an annual report that analyzes call center infrastructure vendors for completeness of vision and ability to execute.
Explore and compare contact center solutions from today's top vendors and decide which solution is right for you.
This is the fifth consecutive year that Genesys has been named a worldwide Leader for Contact Center Infrastructure. The Genesys Customer Engagement platform (referred to as the Customer Interaction Management or ‘CIM’ platform in the report), is the industry’s most complete platform on which companies can deploy an all-in-one, end-to-end scalable contact center
Get the 2013 Gartner Magic Quadrant for Contact Center Infrastructure now!
Aberdeen’s Content Marketing survey revealed that while 95% of marketers are using or considering using a content marketing strategy, there are some distinct differences between those using content well and those just using content. The Best-in-Class are not only creating content at volume, they are taking a much more data-driven approach to their content marketing strategy — and it’s paying off. Find out how.
Aberdeen’s research shows that 90% of Best-in-Class marketers report fueling lead generation efforts with content marketing. What do you need to know to follow this best practice of the Best-in-Class? That’s exactly what this Knowledge Brief is intended to uncover.
Published By: Mimecast
Published Date: Jan 17, 2019
Two-thirds of all internally generated email sent is from employees communicating within an organization*. Yet most IT organizations only focus on inbound email when it comes to protecting against cyber-attacks. In doing so, they ignore the serious risks posed by internal and outbound emails and the actions of two at risk groups of users - the compromised and careless employee.
Mimecast Internal Email Protect extends the security capabilities of Targeted Threat Protection to provide advanced inside-the-perimeter defenses. Watch this on-demand webinar where Mimecast’s Chief Trust Officer, Marc French, and Cyber Security Strategist, Bob Adams discuss:
The top things to do to optimize your Targeted Threat Protection implementation and prepare for addressing the threats on the inside.
The multiple ways internal email threats start, and why human error nearly always plays a role.
The scale and impact of attacks that spread via internal email.
How to extend your current protection with Mim
Published By: Clearswift
Published Date: Jun 09, 2008
This white paper provides a comprehensive look at spam; from its early days to where we are today in terms of managing the daily threats. With a strong policy, education and policy enforcement, and a multi-layer content security solution, organizations can address every kind of threat to its networks and its business; regardless of whether the threats are inbound or outbound.
Published By: Brainshark
Published Date: Oct 16, 2013
Having trouble driving registrations to your live webinar? Maybe it's time for a change. This report explores picking the right webinar strategy for your goals, webinar best practices and technology integration.
Published By: Brainshark
Published Date: Oct 16, 2013
Running low on content for your next campaign? Learn how leading marketers are repurposing existing content and delivering it in a creative, targeted and measurable format that fuels successful lead generation—while also saving time and money.
In the world of sales, there are 3 types of reps: hunters, farmers, and dying. Most sales teams have realized that developing a group of reps who prospect for their own leads and build their own pipeline rather than simply following up on inbound leads and farming current customers for repeat orders is essential for driving growth. Order-taking farmer reps will get you only so far.
Published By: Seismic
Published Date: May 14, 2019
Sales enablement is quickly becoming one of the largest priorities for global, enterprise organizations. 37% of organizations consider sales enablement to be their top marketing priority over the next 12 months.*
The impact is clear. Organizations that have undertaken a sales enablement initiative have seen a 350% increase in content usage and 65% more revenue generated by new reps.
In this guide you'll learn everything you need to know about this emerging field including how organizations are using sales enablement to help supercharge their bottom line.
*Hubspot’s 2018 State of Inbound
Published By: LeadGenius
Published Date: Sep 13, 2016
Do your B2B web forms capture all the qualifying data you need from inbound prospects? Neither do ours. That’s why we’ve compiled a PDF guide highlighting the best ways to get all the prospect data you need, without lengthening your forms.
In the rush to digital, B2B marketers have ignored a crucial element that salespeople and buyers need: direct human interaction. Sales teams know that calls close customers, and 97% of B2B technology buyers want direct interactions with the provider during the research and purchase process. So why have we left voice conversations behind?
In order to get more sales qualified leads and master marketing automation in a multichannel world, we need to bring back human engagement. Join Invoca and guest Forrester Analyst Lori Wizdo as they examine:
By 2022, only 12 percent of warehouse operations will use pen and paper, according to a recent Zebra study. Why are manual processes vanishing? Because automation and connectivity enable the modern warehouse to stay compliant, deliver on time and ensure more overall customer satisfaction, every single time. You can create a more efficient, compliant and profitable warehouse. Learn how with our free eBook, 6 Steps to Flawless Fulfillment. You’ll discover actionable strategies to:
Deploy industrial wireless solutions to optimize team productivity and workflow.
Improve staff communications and management to maximize on-the-job efficiency and effectiveness.
Streamline order picking processes to cut costs and save time.
Create advanced inventory and storage capabilities to improve efficiency and accuracy.
Upgrade inbound handling operations to process more shipments, more accurately.
Turnaround outbound performance to deliver the ‘last mile’ in flawless fulfillment.
It’s important to provide effective inbound and outbound network
traffic control to distinguish between legitimate and illegitimate
requests. Effectively managing, monitoring, controlling, and
filtering network traffic are key actions that can help do so and
further enable a robust cloud security infrastructure.
Filtering Cloud Network Traffic and Preventing Threats
Published By: Hubspot
Published Date: Apr 23, 2013
What appears to be the fastest-growing social media site ever has become a huge traffic referral for all businesses. An increasing number of companies are leveraging the platform to reach a new audience, increase visits to their websites, and generate leads or retail sales. And guess what? It's working.