field service

Results 1 - 25 of 86Sort Results By: Published Date | Title | Company Name
Published By: TIBCO Software     Published Date: Aug 20, 2019
The oil field is being dynamically transformed through the connective power of the Internet, the advancements in remote connected sensors, and the possibilities of machine learning and artificial intelligence (AI). As the quest for hydrocarbons and alternative energy sources extends into deeper and harsher environments, operators, service companies, and asset owners are leveraging technology advancements to ensure their employees are safer, their fields are more productive, and their capital assets are operating at peak efficiency.
Tags : 
machine learning, predictive analytics, hydrocarbons, oil&gas, cybersecurity, asset efficiency, safety
    
TIBCO Software
Published By: U.S. Cellular     Published Date: Aug 12, 2019
Are you ready to implement field service solutions, but don’t know where to begin? Getting started is actually very easy. All you need to do is choose the solutions that work best for your business. In this easy-to-read white paper, you’ll learn about three simple ways you can build the best possible field service solution for your business. Whether you’re planning to dive in headfirst, or dip your toes in the water, you can find optimal solutions for your current and future needs. Check out the white paper and discover how you can use field service management solutions to your advantage!
Tags : 
    
U.S. Cellular
Published By: IFS     Published Date: Jan 07, 2019
This eBook analyses the impact of technology on the service industry, outlining ways in which field service software can better deliver on customer expectations. Download it to discover: - Research into the impact of digital transformation in the service industry - What technology will disrupt field service and how to respond - How to assess what the next best steps are for your business
Tags : 
    
IFS
Published By: Samsung     Published Date: Feb 03, 2016
Delaware North Sportservice provides food concessions to fans at U.S. Cellular Field, home of the Chicago White Sox baseball team. Delaware North operates 20,000 square feet of food service areas that feed up to 40,000 hungry fans per game. The company needed to replace old light box menu boards with cost-effective digital displays to improve promotion of food items and drive visitor traffic to the Chicago Sports Depot retail store.
Tags : 
samsung, displays, tech, digital, brand, data
    
Samsung
Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
Tags : 
remote support, remote technology, customer support, productivity, remote technology, crm & customer care, marketing research, sales
    
LogMeIn
Published By: T Systems     Published Date: Nov 28, 2018
The wait is over. Here at T-Systems, we are proud to present the findings of CXP Group - a leading independent European research and advisory firm in the field of digital, software and IT services. Their new “Digital Industrial Transformation with the Internet of Things” report examines the dynamic range of opportunities that IoT holds for businesses and explores the challenges of integrating existing data processes with those that are IoT enabled. The report is the result of the feedback cultivated from interviews with senior business and IT decision-makers responsible for creating and running innovation strategies at 250 large-scale European manufacturers. The data has been disseminated by region, strategies, pain points, IoT adoption, intention, investment etc. and provides readers with a detailed examination of what industrial businesses look for most from IoT. The report provides a fascinating unearthing of influencing factors for IoT readiness and digitization as a whole. Using
Tags : 
industrial manufacture, iot, internet of things, iot adoption, european, digitization, digitization strategy, value chains
    
T Systems
Published By: Dell     Published Date: Nov 20, 2014
A rugged device is just one piece of a mobile solution for highly demanding environmental work environments. Support, security, and manageability will keep employees in the field, on the road, and in the harshest conditions. Download this whitepaper to learn more about how to find the right combination of rugged mobile notebooks and services to meet the demands of your end users.
Tags : 
durable devices, instantgo2, it protection, encryption
    
Dell
Published By: Panasonic     Published Date: Aug 04, 2016
Whether deploying, securing or managing mobility solutions in a professional environment, enterprise leaders must go to great lengths to ensure their investments are effective and easily assimilated into their existing workflows. In order to avoid encountering challenges with rugged mobile devices and other specialist mobile solutions, it is crucial for businesses with field workforces to leverage services and partners that can help them instill strategic best practices across the entire spectrum of mobilization, including security and data protection, installation and integration, training, maintenance and warranties, and proper disposal of old assets.
Tags : 
mobile devices, mobility, managing mobility, best practices, productivity
    
Panasonic
Published By: Panasonic     Published Date: Aug 04, 2016
Field service organizations are leveraging mobile technology to enhance their service capabilities and provide more value for their customers. Mobility is the new normal for enterprise, line-of-business applications like field service. If your organization still relies on manual data entry or paper-based processes, or if your mobile technology is aging and out of date, you have put your own business at a competitive disadvantage.
Tags : 
mobility, mobile computing, enterprise, technology, efficiency, business technology
    
Panasonic
Published By: Panasonic     Published Date: Aug 04, 2016
Cybersecurity is top of mind for companies with workers using mobile computing devices. Report identifies top field service security risks, why security policies are critical, and includes a security checklist.
Tags : 
cyber risk, security, mobile security, best practices
    
Panasonic
Published By: Panasonic Business Mobility Solutions     Published Date: Sep 08, 2016
Today there’s no such thing as “one size fits all” when it comes to enterprise mobile computing for field services workers. While the business benefits of automation are clear (e.g. decreased downtime, increased customer satisfaction), selecting the right mobile device mix for the job is becoming more complex. This whitepaper examines three challenges organizations face when considering a mobile device deployment for field workers: 1. Integrating new mobile devices with legacy technology 2. Adapting to multi-generational workforces 3. Choosing the right mobile device for the job. Learn how to tackle these challenges and make technology decisions that improve worker productivity and help manage costs.
Tags : 
mobile workforce, laptops, tablet, mobile computing, productivity, rugged, mobile handheld, mobile scanner
    
Panasonic Business Mobility Solutions
Published By: Panasonic Business Mobility Solutions     Published Date: Feb 08, 2017
Automotive and Large Equipment Service professionals need to be mobile - in the field diagnosing and solving customer equipment operation issues – fast. These highly skilled technicians and mechanics need reliable, quick access in real time to vehicle and customer information and service diagnostics systems.
Tags : 
    
Panasonic Business Mobility Solutions
Published By: Oracle     Published Date: May 30, 2017
In this document you’ll discover 1) 6 ways you’re letting your customers down 2) The 4 things you absolutely have to measure 3) The secret to optimisation 4) The proof: How OSN turned around its field service performance
Tags : 
customer service, field service performance, optimisation, digital transformation, customer experience management
    
Oracle
Published By: ClickSoftware     Published Date: Sep 24, 2012
This paper explores the business benefits that contractors can gain by adopting field workforce scheduling & optimization technologies.
Tags : 
field service management software, field service software, workforce management, field service management, service management software, field management software, field service scheduling software, mobile workforce management
    
ClickSoftware
Published By: ClickExpress     Published Date: May 01, 2013
Businesses with between 15-250 mobile workforce employees are looking for optimization software. At the same time, they don’t want a complex enterprise solution with long integration times and complex IT requirements. Many vendors are offering cloud-based solutions. But what does that mean? Is it secure? In this Q&A, we answer the most common questions about cloud-based software solutions for field service management.
Tags : 
cloud-based, solution, mobile, workforce, optimization, employees, software, enterprise
    
ClickExpress
Published By: ClickExpress     Published Date: May 01, 2013
The cost of ineffective customer service visits isn't just in money: the greater cost is in customer satisfaction. When a mobile workforce employee doesn't arrive on time, is missing equipment, or doesn't resolve the issue on the first visit, it leads to customer dissatisfaction, lost business, and today, public complaints in the media and social networks. Every single service organization understands the crucial value of great customer service. Every single visit to a customer is critical. In this paper, we reveal the 3 steps to a great visit every time.
Tags : 
employees, customer, mobile, workforce, organization, service
    
ClickExpress
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
Tags : 
scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
By creating a connected field service ecosystem, organizations can increase their response time, reduce mean time-to-resolution and eventually, power a more predictive service model. This will enable a new level of field service productivity and cost-savings from increased efficiencies. Organizations will also be able to provide exceptional customer experiences consistently. Customer disruption and asset downtime will be minimized, and organizations will be able to empower their field service resources with insight into the issue before they arrive at the customer site. All thanks to a unified field service and IoT strategy.
Tags : 
internet of things, iot, daily activity, industry innovation, field service, organization management, device efficiency, telecommunications
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: HERE Technologies     Published Date: May 23, 2019
To provide drivers with navigation experiences that are always fresh, differentiated and that set an OEM’s brand apart on either embedded or mobile platforms, automakers need an unprecedented level of flexibility and control over data, software and the delivery process. As a SaaS offering, HERE Navigation on Demand offers automakers a new way to solve their key challenges – such as static software, complex and costly solution development and the inability to update or upgrade the experience once vehicles are in the field. Automakers need alternatives as they overhaul their navigation and connected service programs and bring change to their development, deployment, and monetization processes. This whitepaper outlines how HERE Technologies can support them to deliver compelling navigation and connected experiences, while keeping them in full control of their branding and revenue streams. Find out how HERE Navigation on Demand leverages: The HERE Open Location Platform to deliver alwa
Tags : 
    
HERE Technologies
Published By: Quest Software     Published Date: Feb 06, 2013
This document will highlight how these individual components are impacting service organizations and track the progress of convergence of these three components on the IT infrastructures of service organizations.
Tags : 
service, organizations, it infrastructure, service, mobility, field service, communication, collaboration
    
Quest Software
Published By: ClickSoftware     Published Date: Feb 07, 2013
This document will highlight how these individual components are impacting service organizations and track the progress of convergence of these three components on the IT infrastructures of service organizations.
Tags : 
service, organizations, it infrastructure, service, mobility, field service, communication, collaboration
    
ClickSoftware
Published By: Drillinginfo     Published Date: Nov 26, 2015
In this PDF you’ll learn how Drillinginfo (DI) provides accurate, current rig data in the Permian Basin. From permitting and leasing information to rig locations and pricing trends, you’ll find products and solutions to help transform how OFS companies drive leads. Tracking prospects can be a lucrative opportunity, but rigs move on a daily basis, so you need the latest information. See how DI can drive a company’s success by gathering up-to-the-minute rig intelligence from a single, comprehensive software solution. The Permian Basin Play is seeing a surge of O&E activity, with reports indicating that almost 30% of future oil reserve growth in the U.S. will come from the formation. Does your oilfield service team have an innovative approach to your data source detailed enough to support competitive decision-making? See how to get the most accurate, timely drill-site and well event information to make better, faster decisions and drive the best leads — that can turn into opportunities.
Tags : 
ofs companies, leads, data, analytical tools, oilfield, leasing information, mobile app, rig intelligence
    
Drillinginfo
Published By: Here Technologies     Published Date: May 14, 2019
To provide drivers with navigation experiences that are always fresh, differentiated and that set an OEM’s brand apart on either embedded or mobile platforms, automakers need an unprecedented level of flexibility and control over data, software and the delivery process. As a SaaS offering, HERE Navigation on Demand offers automakers a new way to solve their key challenges – such as static software, complex and costly solution development and the inability to update or upgrade the experience once vehicles are in the field. Automakers need alternatives as they overhaul their navigation and connected service programs and bring change to their development, deployment, and monetization processes. This whitepaper outlines how HERE Technologies can support them to deliver compelling navigation and connected experiences, while keeping them in full control of their branding and revenue streams. Find out how HERE Navigation on Demand leverages: The HERE Open Location Platform to deliver alwa
Tags : 
auto, mapping, location data
    
Here Technologies
Published By: MicroStrategy     Published Date: Aug 28, 2019
Over the last decade, the enterprise analytics landscape has dramatically transformed. Vendors have come and gone, and platforms have continually expanded their offerings to include new functionality and keep pace with the demands of the businesses they serve. Originally envisioned as an IT-centric tool for enterprise reporting, analytics today has evolved into a business solution—empowering a range of users across every line of business, including front-line employees, field personnel, and executives. The rise of self-service analytics over the past decade has played a key role in promoting a data-driven mindset within every business function. However, this practice is limited to a skilled few. The vast majority of business professionals lack the time, analytical skills, or inclination to conduct their own analyses, and fail to effectively use analytics on a day-to-day basis. The result? Despite decades of investments, BI adoption at most organizations remains at 30%. The failure of e
Tags : 
    
MicroStrategy
Published By: ClickSoftware     Published Date: Sep 12, 2014
An e-Book providing 12 on-the-clock reasons why we think field service management is the perfect place for a mobile timesheet app.
Tags : 
mobile timesheets, mobile workforce management, clicksoftware, business software, sales software, business technology
    
ClickSoftware
Start   Previous   1 2 3 4    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.