Join Mitel and industry experts on this webcast and learn how Mitel is helping SMBs deliver a seamless experience for their mobile customers through cloud. Topics to be covered in this event:
• Why today’s technology fails to deliver the experience you want for your customers
• What you should expect and receive from your cloud communication provider now and in the future
• The impact of the mobile consumer on small and medium business customer engagement strategies
• How consumer expectations have changed the workforce
Moderator: Elliot Markowitz, Director, Content Marketing Services, Madison Logic
Employees leverage information and analysis that bring relevance to communications with the goal
of removing waste, working more efficiently, and bringing the full weight of their company to every
This is a time of rapid and dramatic progress in the cloud communications landscape. New technological innovations help companies incorporate location-independent systems, allowing workers to collaborate and communicate wherever they may be. And all signs indicate this is only the beginning, with the industry poised for unprecedented growth.
In fact, as enterprise software moves to the cloud, the traditional unified communications space is having its own dramatic shift. The consumer experiences from Snapchat to Instagram to Facebook among other consumer technologies—are changing the expectations for communications. New models for collaboration and engagement, supported by big data and the cloud, provide a whole new world of opportunities.
Most organizations today are scrutinizing technology budgets more and more. It helps to see technology investments in terms of total economic impact (TEI). Forrester Research quantified the benefits of implementing Identity and Access Management (IAM), and one of the top reasons supporting IAM was to eliminate the need for repeated user sign-ons, which increases user satisfaction. In measuring the TEI of one large organization’s IAM investment, Forrester uncovered several areas where SSO had a direct impact on improving the customer experience and driving revenue.
Over the last five years, there has been a major shift in how enterprises need to look at and secure customer identities while offering access to critical applications. Hyper-connected customers are blurring the lines of customer interactions. They’re adopting new patterns of engagement that spread the customer journey and experience across multiple channels.
Onboarding takes enthusiastic new hires and rapidly engages and connects them to the life of the organization. That engagement leads to employee commitment, and their commitment leads to accomplishment.
For decades, learning in a corporate environment consisted of a day or a week of classroom-based training. However, technological advances delivered on the promise of a more complex learning protocol with automated, virtual, and experiential elements. At Connections 2014, SilkRoad’s annual user conference, a panel of learning professionals convened to discuss five major learning themes this year, including integration, mobility, engagement, compliance, and analytics.
Published By: Anaplan
Published Date: Apr 06, 2016
Optimizing incentive compensation: aligning what you say with how you pay
CSO Insights’ ICPM study* found that 69 percent of organizations use three or more metrics to build their sales compensation plans, but modeling and planning this sales strategy can quickly become too complex as a spreadsheet-driven exercise. It is crucial to get these incentive compensation structures right, because sales reps receive up to 60 percent of their income from incentive comp.
In this white paper, we discuss the disconnect between sales behavior and incentive compensation structure and provide recommended steps towards optimizing your compensation plan.
The fifth annual State of DevOps Report, presented by Puppet and DevOps Research & Assessment (DORA), confirms and highlights the fact that achieving higher IT and organizational performance is a team effort spanning development and operations — and it’s an investment that can deliver powerful returns.
This year’s report shows how DevOps speeds up delivery, improves quality and security, enhances employee engagement and more.
Download the report to learn why:
• High-performing IT organization experience 200x more frequent deployments and 24x recovery from failures.
• High performers spend 22 percent less time on unplanned work and 29 percent more time on new work, such as features or code.
• Taking an experimental approach to product development improves IT performance.
The report also helps you understand the ROI of DevOps, and includes formulas to quantify your potential cost savings, using metrics from you own organization.
"Today, 87% of organizations believe that company culture and employee engagement are top challenges, with 50% citing the problem as “very important”. So why are institutions struggling to drive employee engagement and manage talent? Deloitte University Press’ Human Capital Trends report discusses and highlights 10 trends that are reshaping the way organizations approach talent management."
Many organizations report the need to upgrade their core HR systems within the next three years. How will organizations measure the return on investment (ROI) of their new HR solution? Learn how to measure ROI, taking into account improvements like an agile, more productive workforce, increased engagement, greater data insight and cost savings.
Schools are not choosing just any mobile technology. They are adopting iPad, because it is preferred by students and teachers is easier to manage and offers extensive security features. When schools give iPad devices to students, they pave the way for enhanced
creativity, more productivity, better engagement and spontaneous collaboration.
This report looks at the biggest changes in firms’ expectations of their chief information security officers (CiSOs) and provides specific examples of how top information security professionals rise to those occasions.
With the proliferation of health and fitness data due to personal fitness trackers, medical devices and other sensors that collect real-time information, cognitive computing is becoming more and more important. Cognitive computing systems, with the ability to understand, reason and learn while interacting with human-generated data, enable providers to find meaningful patterns in vast seas of information. IBM Watson Health is leveraging the power of cognitive computing to help providers make data-driven decisions to improve and save lives worldwide, while controlling healthcare costs. Read our whitepaper and learn about the new era of cognitive computing and how it can improve health outcomes, optimize care and engage individuals in making healthy choices.
Published By: Zingbox
Published Date: Oct 31, 2017
The arrival of the Internet of Things (IoT) moves on with ever-intensifying pace as enterprises experiment with business projects that incorporate IoT endpoints and technologies. This engagement is necessitating a profound commitment by security and risk management leaders to more capable forms of protection. Several vendors are offering distinct approaches to enterprise mobility management, software composition analysis and asset discovery. This Gartner review of the notable vendors serving IoT engagements looks closely at how these companies developed representative cool technologies and solutions to support the expansion of IoT interconnectivity.
From equipping them with accurate data to efficiency-driving
tools to impactful training, you want to find the best systems
to help your reps soar. As the market floods with technology
(and a lot of lofty claims), it may be tough to know what you
actually need and where to start your research process to
help — not hinder — your team.
You’ve probably heard a lot of buzz about sales engagement
platforms, and there are quite a few to choose from. But
what is it? What does it do?
In sales, time is money. If you find that your team’s time is
tied up in manual or administrative tasks, consider looking into a sales engagement platform. The right sales engagement platform will power outreach quality and quantity, ultimately helping your team crush their goals and boost the bottom line.
In this guide, we’ll help you think through what features you
should look for and what questions to ask as you begin to
compare your options.
Banking engagement is about to come full circle. Over the past few decades, banks have pushed customers to digital and self-service channels, with significant consequences. As customers take their transactions from the branches to the digital channels, banking has become less and less personal. Conversational Banking allows banks to have the best of both worlds as this always-on, personalized banking will be available at a fraction of the cost of relying on human agents alone. It is both instantaneous and personal. It feels intimate but is cost-effective. Read more to see how banks can start.
The following insights should be used as a resource for Chief Financial Officers (CFOs) as they lead or support their organisation through a cloud adoption journey.
It is designed to provide an overview of cloud adoption drivers, costs, risks, and benefits, as well as raise important questions about staffing and technology decisions that are critical to success. It is also intended to help inform business cases, while surfacing measurements and indicators specific to cloud environments that impact the bottom line.
The foundational guidance provided is a collection of insights captured and distilled from direct conversations and engagements between Amazon Web Services (AWS) and customer CFOs representing an extensive range of industries.
Do you know your people as well as you know your customers? Your people’s expectations and the way they work is changing. Employees are more diverse, mobile and technologically-savvy than ever before. HR processes are changing from focusing on transactions to knowing and engaging people. Just as sales and marketing teams use data to develop actionable and informed insights about their customers, you need to do the same in HR to know your people. Everything, from attracting and keeping the best talent, to creating better workplace experiences and increasing employee engagement and productivity, depends on smarter decisions. These in turn rely on more actionable insights. These are only possible through accurate HR data and analytics. They are vital to address the people challenges you face, so you can make smarter decisions.