engagement

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Published By: Socialbakers     Published Date: Jul 22, 2015
n our report on the most-Socially Devoted brands in the Fashion industry, you can find out which practices to adopt to help turn your fashion brand into a powerhouse.
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social customer care, social media, social, engagement, social media engagement, social media marketing, customer care, best practices
    
Socialbakers
Published By: Socialbakers     Published Date: Jul 22, 2015
See how you can get value out of social customer care as well by reading our report on best practices for Electronics brands
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social customer care, social media, social, engagement, social media engagement, social media marketing, customer care, best practices
    
Socialbakers
Published By: Socialbakers     Published Date: Jul 22, 2015
This report explores how the best pet food marketers have made targeted gains in Fan growth, engagement, and post efficiency.
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social media, social, brand, social metrics, optimise content, engagement, social media engagement, content
    
Socialbakers
Published By: Socialbakers     Published Date: Jul 22, 2015
In this report, we dive deep into the unique baby food marketing environment to find how the best social marketers at baby food brands build communities, engage new and existing audiences, and optimize their paid strategy.
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social media, social, social marketers, engagement, get value from social marketing
    
Socialbakers
Published By: Socialbakers     Published Date: Jul 22, 2015
In this report, we delve into the way Dairy brands reach Fans and prospects on social media, examining what kinds of posts they make and seeing what Fans respond to most, to help your brand optimize your content for maximum engagement.
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social media, social media engagement, engagement, brands, content strategies, deliver content
    
Socialbakers
Published By: Avaya     Published Date: Jan 20, 2015
This paper explores the comprehensive collaboration solution for midsize companies as provided by Avaya.
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collaboration for midsize companies, collaboration solutions, remote working, avaya, enagaging your workforce, improving the customer experience, collaboration technology, virtual landscape, networking, business technology
    
Avaya
Published By: Avaya     Published Date: Jan 23, 2015
This paper provides information about solving the engagement challenge. When workers have flexibility in terms of tools, apps and devices, they can stay nimble, innovative and creative. In turn, they keep your company nimble, innovative and creative. To make it work you need to give workers the Unified Communications tools, apps and devices that allows them to better serve both internal and external customers. But that’s not as simple as it sounds. Organizations face enormous challenges in deciding whether and how to support consumer devices.
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solving the engagement challenge, byod, byoa
    
Avaya
Published By: Avaya     Published Date: Jan 28, 2015
This paper explores the comprehensive collaboration solution for midsize companies as provided by Avaya.
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collaboration for midsize companies, collaboration solutions, remote working, avaya, enagaging your workforce, improving the customer experience, collaboration technology, virtual landscape, networking
    
Avaya
Published By: Document Cloud for Enterprise     Published Date: Apr 23, 2015
This white paper provides information on the Adobe Extended Service customer care and the advantages of using it for achieving business success.
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esign, adobe extended service offering, adobe document cloud esign, digital sign, adobe solution, e-signatures, customer engagement, customer care
    
Document Cloud for Enterprise
Published By: Brightidea     Published Date: Feb 05, 2016
What’s in the Paper? We all know innovation is critical to a company’s survival, but how do you execute innovation? Today’s economic climate requires executives to amplify their innovation programs and processes. Innovation program management platforms can – and should – become the backbone of a sustained innovation program, propelling business value. How do you achieve innovation program ROI? With software that supports sustained innovation. Download this paper to learn how! Gain Insights On: - Securing Buy-In and Financial Commitment from Stakeholders - Supporting Processes with Innovation Program Management Software - Maintaining Momentum with Employee Engagement
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Brightidea
Published By: Salesforce Commerce Cloud     Published Date: Sep 29, 2016
The concept of distributed commerce, the ability for consumers to buy on any Internet-connected device or application, could have a profound impact on retail. As a result, integrating new means of engagement and commerce – quickly and at scale – is vital. In this whitepaper from Salesforce Commerce Cloud, formerly Demandware, you’ll see how every touchpoint is a transaction and how retailers can adapt. Download now!
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demandware, commerce, retail, shopping, shopping journey, distributed commerce, knowledge management, business technology, marketing research, sales
    
Salesforce Commerce Cloud
Published By: Evariant     Published Date: Sep 07, 2016
Over the past eighteen months we have seen a dramatic shift in consumers’ trust of traditional versus digital marketing.
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evariant, traditional marketing, hospital, patient engagement, digital marketing
    
Evariant
Published By: Evariant     Published Date: Sep 07, 2016
Marketers face a unique challenge to allocate resources across a variety of tactics to target key audiences that need their product or service – with limited information on what combination of products or services will have the optimum impact, which target audience members are ideal fits, and what allocations will provide the best return on investment to the organization. Healthcare has its own myriad of challenges, including many local, regional, and national options for consumers, service line variations, and disparate demographics. The good news is that there is an emerging understanding of digital and multichannel marketing, and ample opportunity to define best practices, systematically calculate marketing effectiveness and return on marketing investment (ROMI), and use technology and data to create great business outcomes.
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evariant, multi-channel marketing, hospital, patient engagement, digital marketing
    
Evariant
Published By: Evariant     Published Date: Sep 07, 2016
Many hospital Chief Marketing Officers continue to debate whether their institution should transform their traditional marketing campaigns and embrace digital marketing. If you are in doubt as to whether digital marketing is important to your success and the success of your hospital, look at the countless articles, white papers, and blogs that have been published over the past several years that talk to the use of the internet and web-based services by patients and consumers. Here are a few of the latest examples from Pew Research Center’s Health Fact Sheet (
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evariant, hospital, patient engagement, digital marketing
    
Evariant
Published By: Evariant     Published Date: Nov 14, 2016
Changing healthcare market forces, such as value-based care models, consolidation, and payer mix erosion, have propagated declining margins and fueled hyper-competition among healthcare organizations vying for market share. In this new world, determining effective patient engagement strategies has become paramount for hospitals and health systems as they strive to acquire, retain, and re-activate patients, and, ultimately, drive revenue. Now, more than ever, it is critical that healthcare organizations create and maintain positive, lasting relationships with their patients, both current and prospective, working to attract them into their network and keep them there.
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healthcare crm, ehr, healthcare technology, marketing, patient acquisition, patient engagement
    
Evariant
Published By: Evariant     Published Date: Apr 03, 2017
Health systems must capitalize on every patient and consumer interaction—from fielding the first inquiry to actively supporting proactive health, ongoing care, and recovery—to achieve a “trusted provider” status in the eyes of consumers and patients. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn why sophisticated health systems are transforming yesterday’s call center into tomorrow’s engagement center.
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patient engagement, call center, improved care continum
    
Evariant
Published By: IBM APAC     Published Date: Sep 25, 2017
Today, SAP’s solution portfolio looks very different and addresses different business needs than the SAP of a few years ago. Instead of primarily managing back-office enterprise resource planning (ERP) processes such as finance and the supply chain, SAP is evolving into a new type of software company that’s poised to enable digital business. Numerous acquisitions — including leading eCommerce solution hybris and cloud solutions Ariba, Concur, and SuccessFactors — and a new platform strategy based on SAP Hana, an in-memory computing solution, mean that the SAP core is positioned to support real-time digital business in the era of connected everything.
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digital transformation, architecture, business processes, best practices, customer engagement, employee engagement
    
IBM APAC
Published By: CA Technologies     Published Date: Sep 25, 2017
In a fast-changing app economy, agility and alignment are king. Without these attributes, it’s difficult to address top priorities around growth, customers and workforce. Organizations need to know that they’re developing and delivering the solutions that customers want when they want them. That means aligning the right resources to best-bet projects in order to roll out new offerings on time and within budget—and ultimately deliver value to the business.
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management, engagement, employee, workflow, productivity, ca technologies
    
CA Technologies
Published By: IBM APAC     Published Date: Aug 25, 2017
Consumerization of IT and the Internet of Things (IoT) are revolutionizing how people live. Users are increasingly becoming accustomed to instant gratification when using technology in their personal lives, whether for gaming, shopping or managing their daily activities. And they want the same kind of immediate service when they go to work. To address this expectation, IT support needs to adapt, evolve and even revolutionize itself or become outdated. In short, IT support must reinvent itself into a friendly, proactive service that is tied directly to a business’ profitability.
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cognitive it support, transactions, system of engagement, soa, omnichannel support, ibm
    
IBM APAC
Published By: Microsoft     Published Date: Mar 23, 2018
Für Vertriebsorganisationen bedeutet die Ansprache, Gewinnung und Bindung von Kunden mehr als nur die Steuerung von Kontaktpunkten. Vielmehr zählt alles zwischen persönlichen und digitalen Kontakten dazu, und das gesamte Unternehmen sollte an der Kundenbindung beteiligt sein. Durch produktive Verbindungen und Beziehungen, die aufgebaut und gepflegt werden, können Sie das Vertrauen und Markenbewusstsein bei Ihren Kunden steigern. Customer-Engagement-Strategien beeinflussen alle Interaktionen, Prozesse und Entscheidungen – und sie sind der wichtigste Faktor für die Umsatzsteigerung. Bei einer branchenübergreifenden Microsoft-Umfrage unter Vertriebsleitern im Mai 2016 lag die Kundenbindung als treibende Kraft für das Umsatzwachstum auf dem ersten Platz, gefolgt von taktischen Treibern wie Automatisierung und Produktivität.
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skeptisch, zogerlich, aufgeschlossen, treibend, microsoft, verkauf, digitale
    
Microsoft
Published By: Microsoft     Published Date: Mar 23, 2018
Expectations for Customer Service continue to rise around the globe. Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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Microsoft
Published By: SuccessFactors     Published Date: Sep 19, 2014
This paper provides 8 recommendations and best practices for turning engagement measurement into results.
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engagement measurement, improving engagement in the workforce, how to measure workforce engagement
    
SuccessFactors
Published By: SuccessFactors     Published Date: Sep 19, 2014
This paper provides 8 recommendations and best practices for turning engagement measurement into results.
Tags : 
engagement measurement, improving engagement in the workforce, how to measure workforce engagement
    
SuccessFactors
Published By: Microsoft     Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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customer service, customer loyalty, digital trends, multiple channels, microsoft
    
Microsoft
Published By: Microsoft     Published Date: Jan 24, 2018
Dieser Leitfaden stellt einen strukturierten Ansatz für die Entwicklung von Cloud-Anwendungen vor, die skalierbar, stabil und hochverfügbar sind. Die Anleitung in diesem E-Book soll Ihre Architekturentscheidungen unterstützen, unabhängig von Ihrer Cloud-Plattform. Wir werden Azure verwenden, damit wir die bewährten Methoden weitergeben können, die wir aus langjährigen Kundenengagements gelernt haben.
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entwerfen, ihrer, azure, anwendung, entwurf, selbstheilung, anlegen, koordinierung
    
Microsoft
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