HR, corporate development, and employee training are rapidly approaching a new reality that’s as much science fact as science fiction. “Human Learning is About to Change Forever,” a white paper we researched in partnership with Cisco, shares nine bold predictions about how technology will impact employee training and leadership development.
In today’s competitive work environment, attracting and retaining top talent is paramount and expensive.
Companies recruit high performing employees with deep experience, invest in training, and reward outcomes.
Yet while talent and experience are critical, new evidence suggests those attributes may not be enough.
It’s not simply how well a person can perform in a typical situation, but how quickly they can return to high
performance after an inevitable setback.
Resilience is the ability to become strong, healthy or successful again after something bad happens. It
includes (learnable) cognitive and emotional skills that reduce the degree and duration of episodes of
discouragement, reluctance or defeat that often follow negative events. A resilient worker will quickly put the
event in perspective and search for alternative solutions while their less-resilient colleagues experience a
letdown or assign blame.
This paper describes how resilience, measured by the meQ Score, corresponds to w
Resilience is more than just mindfulness and positivity. It is a set of skills that can be learned, and it helps people adapt and thrive in the midst of change. With meQuilibrium, you can equip each of your employees with the tools to master the skills to overcome any obstacle, increase agility, and gain adaptive capacity, while reducing stress, burnout, and absenteeism.
meQ Engage is the engagement and performance solution that harnesses behavioral psychology and neuroscience to create personalized training at scale—at both the individual and team, and enterprise level—transforming your organization.
Good analysis and benchmarking of hotline data helps organisations answer crucial questions about their ethics and compliance programme, including:
Does our culture support employees who raise concerns?
Are our communications with employees reaching the intended audiences and having the desired effect?
Are our investigations thorough and effective?
Do we need more training?
Do we need to review or update our policies?
Do employees know about our reporting channels?
Comparing internal data year over year to help answer these questions is important. But getting a broader perspective on how your performance matches up to industry norms is critical. This year’s analysis of our EMEA & APAC data from nearly 14,000 ethics and compliance hotline reports revealed key data points that compliance professionals can use to benchmark and assess their programme’s performance, and move toward predictive risk mitigation.
Published By: Brainloop
Published Date: Nov 09, 2011
Business users are a key part of a company\'s security, and even the most conscientious employees can introduce serious breaches of security policy. IT can do everything in its power to secure the company\'s confidential documents--provide first-class security infrastructure, develop reasonable security policies and engage in extensive communication and training--yet still people fail to comply. The solution is to provide security that helps people do their jobs more efficiently, thereby inducing users to follow best security practices without even knowing it.
HRs’ unique role in a company in terms of hiring, training, and ongoing engagement with the broader employee base, positions them to be a game changer in the customer experience strategy. Find out HR's critical role in elevating the customer experience.
Read this report to discover:
• the CHRO’s changing role
• ways in which innovative technologies, like D&A and AI, are powering HR
• steps CHROs can take to ensure their organisations are hiring the right people and training them to succeed in the customer-centric world.
90% of employees think annual reviews aren’t accurate, so how can managers flip the script and deliver more meaningful, growth-focused performance evaluations?
Download “Reap What You Sow: How Fostering a Culture of Ongoing Performance Reviews Drives Growth” to learn why making performance management a continuous process, not a yearly or semi-yearly one, leads to more revenue and a more powerful workforce.
This guide will show you:
• Why you should make performance reviews ongoing
• How to align employee goals with the organization’s vision
• The positive impact training has on the bottom line
Check out the guide today and learn additional best practices for creating a performance management culture!
Let me know if you have any questions.
English is the language of business in today's global economy, which both simplifies and complicates your business: For example, most (up to 70%) Forbes Global 2000 employees aren't native English speakers, and as few as 7% say they have the Business English skills required to do their jobs effectively. Read the Buyer's Guide to see how you can provide the training your employees need to develop ready-to-use Business English skills and how GlobalEnglish can help.
eLearning has become the prevailing approach to employee onboarding, compliance training, and professional development. The efficiencies that eLearning affords stem from automation, customization and self-service. These attributes allow end users (employees and others) to access just the right training at just the right time. They also provide Learning and Development administrators the peace of mind that training will be delivered as needed, in a consistent manner and that tracking the progress of individuals will also be made simpler by automation.
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service.
In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance.
Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time.
Read the case study to learn how Comdata:
How to drive employee motivation and
learning with gamification and feedback
Digital engagement provides an exciting new way of breaking away from old paradigms to generate
motivation, proficiency and engagement.
In this white paper we will:
* Provide ways to rethink call center agent motivation by using techniques like feedback, competition, adaptive learning and goals.
* Take a look at what digital motivation looks like in the contact center from the point of view of a call center agent and his manager
Using gamification can do much more than drive quality and performance. It also provides agents with much needed engagement, transparency, feedback and optimal use of best practices training.
This white paper, written by David Maldow, will explain why webcasts aren’t fully interactive, why you should care, and the potential benefits of full interactivity for large-scale business video events.
Everyone loves a good spreadsheet. But if you have more than a few hundred employees, tracking performance, training, and succession with them is the stuff of nightmares. Spreadsheets and paper-based processes can’t give you deep, real-time insight into how your employees are performing or how to make them—and your company—more successful. But a talent management system can.
Published By: Skillsoft
Published Date: Oct 03, 2014
To compete in today’s global marketplace, employees at every level of your organization need to understand the risks associated with a broad spectrum of compliance issues and feel empowered to make the right decisions — even when no one is watching. Sixty-two percent of organizations cite risk management and assessment as a top-three concern when asked about elements of success.
Many companies struggle to meet this challenge, but an effective compliance training program can foster a culture of workplace best-practices from the boardroom all the way to the shop floor.
Here are 10 questions that you may find useful to consider when planning or reviewing your code of conduct program.
For many companies, language barriers increase as business
globalization becomes the norm rather than the exception.
Perhaps a call center agent cannot handle customer contact
in an unfamiliar language. Or a manager travels to a face-toface
meeting only to sit across a conference table from clients
wanting to speak in their own native language. Even within
your organization, teams across global geographies must
collaborate to achieve collective goals, but language barriers
often stand in their way.
Meanwhile, HR leaders are tasked with recruiting and
retaining top talent and L&D managers must align programs
with business goals. Each of these scenarios and areas of
responsibility have something in common: A clear need for
company-sponsored training to develop employees’ language
proficiency so they can engage successfully with colleagues
and customers anywhere.
Thousands of learners were surveyed about the impact of
language training with Rosetta Stone® business solutions.1
Food safety should always be top-of-mind. Even one foodborne illness could put your restaurant out of business. The safety and well-being of your customers are at stake when your team isn’t following proper food safety protocol. This is where employee training becomes essential: your business needs a culture that values food safety.
Typically though, food safety training hardly comes off as an exciting topic. But with today’s technology training can be engaging, entertaining, and memorable.
This ebook will show you how to breathe new life into your food safety training with seven lessons on making training more impactful.
Forbes Insights surveyed senior executives at leading US companies to learn how language abilities impact individual and organizational success. The results indicate that corporate leaders see multilingual employees and language-training programs as critical ingredients to success in the global economy.
This tool can help you see just how much you can save with Intel Xeon Processor technology. You'll get an understanding of how systems with these processors, along with details of your situation, including replacement rates and employee training costs will affect overall IT costs in the future.
Ease of Use in Web Conferencing (Wainhouse Research Whitepaper) - Why it Matters: include saving travel costs, increasing individual and team productivity, and removing distance as a barrier for getting the right people (and customers) involved and more.