In today’s competitive marketplace, an unexpected outage can easily lead to missed deadlines, frustrated customers, reduced orders, and debilitating
long-term damage to your business. In the constant battle to minimize downtime and eliminate waste, a unified Team Communications platform can be
an invaluable weapon.
Motorola Solutions is here to help. Our Team Communications solution takes push-to-talk (PTT) beyond the boundaries of radio, allowing your employees
to communicate instantly, from anywhere, and from any device, all while leveraging intelligence from a wide range of applications. Help your business
succeed, keep your employees safe from harm, and ensure production lines remain in constant motion by connecting your entire facility with voice and
THE TIME IS NOW TO CREATE AN ENGAGING SHOPPING EXPERIENCE FOR EVERY CUSTOMER.
In the world of retail, the customer is always right. That’s why retailers today must ensure their staff
is well-informed, well-coordinated, armed and ready with the right information to satisfy customers in
stores. Whether it’s a customer’s question about a product or a request for a different size, shoppers
expect retail associates to be empowered with accurate answers and attentive service.
Above all, stores need to rely on strong communication technologies so retailers can deliver a seamless
experience for shoppers and keep them coming back. When retailers create an engaging experience,
customer interactions turn into transactions and occasional buyers turn into loyal brand advocates.
Motorola Solutions Two-Way Business Radios are helping retailers across the nation enhance customer
and employee interactions, efficiency and safety both in stores and warehouses – but which business
radio model is right for
At Motorola Solutions, our purpose is simple; we create mission-critical
communication solutions to help our customers build safer cities and thriving
communities. That’s why we recently acquired Avigilon, an industry leader in
video, access control and video analytics solutions, in our ongoing effort to
provide trusted security solutions to our customers to help them be their best in
the moments that matter.
In the modern world of utilities, when it comes to providing electricity to
light the family kitchen, transporting clean drinking water across many miles
to the tap, or delivering the natural gas that heats the oven — everything
must follow a process. At the frontline of ensuring these processes remain
consistent, is having the ability to instantly know when an incident occurs that
can disrupt the critical work that needs to be done.
Avigilon access control and video management software is available to help
utility operations ensure their critical processes are protected, so servi
Did you know that sales reps typically waste up to 16 hours per week on non-selling tasks?
If your sales team is spending too much time on non-selling tasks, logging sales activities to Salesforce, hunting for customer information and documents, or copy-pasting data between separate systems, they might resist the rise of mobile CRM solutions like Salesforce1.
However, it’s important to figure out how to enable these teams in the field, as 55% of salespeople will access sales applications exclusively through smartphones or tablets by the end of 2016. It’s not surprising that salespeople will increase their use of mobile apps 125% from 2015-2017.
In this whitepaper from Tact, you’ll learn 1) common challenges facing field sales teams, 2) a framework for thinking about mobile sales productivity, 3) essential characteristics for evaluating mobile sales solutions, and 4) key trends in mobile sales.
Published By: Black Box
Published Date: Nov 24, 2015
Black Box can help you get the most out of your technology investment. We partner with customers to identify the right solutions for strategic IT needs that add value to your business. Our portfolios of Wired/Wireless, UCC, and IT Service solutions, and our depth of expertise, deliver positive business outcomes for evolving IT business scenarios.
Black Box takes a vendor-independent approach to deliver the right solution, on the right network. Our long-term, established relationships with best-in-class IT technology providers allow us to offer objective, vendor-neutral solutions designed to meet a broad range of IT requirements.
With more than 4,000 team members & 200 offices in 150 countries, we offer global capabilities with local expertise, and are committed to driving business success through IT excellence. Our passion to IT communications is unsurpassed, and we will work with you to find the ideal solution for today’s challenge while helping to anticipate tomorrow’s needs.
We all know that happy workers provide better service. In the service industry, there is an even greater drive to create a happy customer experience—and a field worker’s unhappiness can easily turn into lost productivity and a damaging customer experience.
This paper not only outlines five things that field workers hate, but also gives you simple, actionable suggestions on how to fix them using mobility solutions. After all, happy workers lead to greater productivity, better service and a better customer experience—and that’s the bottom line.
Small and medium businesses (SMBs) continue to fuel demand for customer relationship management (CRM) systems, and more software firms are stepping up to offer appropriate technologies. SMBs, defined as companies with 1,000 or fewer employees, are searching for CRM solutions that will allow them to satisfy customers, control costs, and comply with various government regulations. But when choosing CRM software, it’s important to keep in mind that the needs of small and medium businesses aren’t always the same.
Layered Tech's engineers created a customized package of virtual private data centers (VPDCs), managed services and disaster recovery solutions that support KANA's clients, large and small. Layered Tech tailored the architecture to meet the highest enterprise security requirements, as well as ensuring that each KANA client can deploy applications that scale to ongoing volume fluctuations.
The rapid increases in computing power described by Moore’s
Law offer theoretical advantages for IT organizations—but it’s
market competition that translates those benefits into real value.
As vendors battle for market share, costs are falling for every part
of the desktop virtualization architecture. Meanwhile, desktop
virtualization technology itself is advancing quickly, providing new
ways to enable business mobility and enabling the flexibility that
people and organizations need to thrive. This trend is a double
win for customers—better solutions at a lower cost—and it’s
making the benefits of a service-based approach to IT available to
Oracle Database Appliance is a new engineered system consisting of hardware and software that saves customers time and money by simplifying deployment, maintenance and support of high availability database solutions.
As media and channels proliferate with the upsurge in digital touchpoints, we have access to massive volumes of customer data. This leads to the personalization of customer interactions that drive customer strategy as a business strategy.
An effective marketing investment strategy will help you take inventory of your current measurement framework and develop a more accurate, reliable and consistent strategy for assessing and improving the performance of your marketing spend.
This report explores how organizations can leverage technologies driven by cloud computing and mobile apps, and the benefits gained from integrating travel and expense management solutions with Customer Relationship Management (CRM) solutions.
Customer service for B2B is challenging: products and services can be complex and the knowledge needed to solve customer problems is often fragmented throughout an organization. But effective knowledge management empowers customer service reps – and even customers themselves – while providing measurable benefits to your business. It enables quick, accurate and consistent customer solutions. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to empower agents to support more customers better, providing them with multiple, integrated communications channels, and they need to be dedicated to delivering the best customer experience regardless of the support request.
Information technology is undergoing rapid change as organizations of all types begin to embrace the idea of
moving computing infrastructure from on-premises to the cloud. It is easy to understand why the cloud has taken
off faster than any technology phenomenon in recent memory. The cloud has the potential to reduce total cost of
ownership (TCO) while enabling quicker responses to fast-moving markets and ever-changing customer needs.
“Being able to flex your compute resources based on changes in volume and customer demand increases agility,
making going to the cloud a very attractive proposition for our customers,” says Brian Johnston, chief technology
officer for QTS in Overland Park, Kansas, a provider of data center solutions and fully managed services.
Each year, a total of 180,000 IT service tickets are created and processed. These include requests and incidents of all kinds, such as the provision of the flight information displays, an employee request for a laptop, through to IT equipment for an airline customer.
The Airport’s IT team therefore decided to undertake a complex and ambitious project, entitled “ITSM 2020,” which aimed to
establish a uniform and future-oriented IT service management system that would effectively and efficiently serve all areas of
Munich Airport evaluated various bidders in a two stage process
conducted on the basis of the European Union tendering
procedures. Cherwell was able to hold its own against other
ITSM solutions both technically and in terms of price.
Published By: Genesys
Published Date: Nov 02, 2017
This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement.