Changing attitudes to data privacy leave many firms in a precarious position. When there is so much regulatory variation in different markets, how do firms balance their responsibility for customers’ data with maximising value from that data?
Listen now to discover:
• The current state of play for data privacy – understanding what your customers want and what the regulators want
• How to lay solid foundations to help you adapt to the changing landscape
• How to ensure your privacy strategy supports growth.
Digitalization is impacting every aspect of our lives and changing the nature of jobs. This IDC Inforgraphic looks at Asia/Pacific employees' attitudes and readiness for the digital economy in their perception towards the digitalization of jobs, how they are preparing themselves, and the challenges they face in becoming a "digitally-enabled" workforce.
Times are changing. Consumer’s attitudes towards gardening have changed dramatically in recent years. The garden and landscape industries are still powerful draws, but competition for consumers’ attention is fierce-successful garden retail centers must adjust to these changing times.
In this whitepaper, written by retail garden and hardware industry expert Ian Baldwin, explains the importance of customer loyalty by understanding and adapting to the new ways customers shop by matching the in-store experience to today’s buyers’ needs.
View this whitepaper written by industry expert to learn how to create the best shopping experience for your lawn and garden customers.
Mobility & Cloud Communication Trends for Businesses: This self-help guide will detail how cloud communication technology is empowering mobile work forces, and how you can apply this exciting new technology to your small business.
There are many points of frustration, inefficiencies and exorbitant costs involved with the old school PBX phone hardware. The Cloud offers software based solutions for everything from music to CRM and RingCentral has created a cloud-based communications solution. Explore 7 of the key virtues of this modernized solution to collaboration, which includes multiple location unity across your company, flexibility with your growth, simplified infrastructure and management, easily connecting mobile workforces and remote employees and more.
The Cloud; software as service across the Internet, is experiencing mass proliferation for everything from banking to CRM. Communications are part of this migration and offer a compelling solution over the retro, hardware-based systems known as PBX. This paper illustrates comparative anatomies of the old and new models. Major benefits of cloud communications are detailed, including the elimination of costs, removal of complexity for managing the system, alleviating IT resources, and the benefits of one system with a host of features. A deep-dive of the technology supporting the solution is included.
Traditional phone systems, aka, PBX were designed for a time when people primarily worked from desk phones; well before the Internet restructured our patterns of communication and general lifestyles. Many businesses feel entrenched with the systems they have, but as contracts expire and systems get harder to maintain options are considered. Explore the top 5 hidden costs of the PBX, including costs in upgrades, maintenance and service calls, the strain on IT budgets, accumulation of service charges, connecting office locations and difficulty planning for growth and the future.
As a purchasing executive or vendor management professional, your goal is to balance business value, cost and associated risks when sourcing and managing technology vendors. Download this whitepaper and learn:
• To identify internal drivers that shape sourcing strategies
• Best practices for developing a new T&M sourcing strategy
• 5 key sourcing and vendor management activities that strengthen your sourcing strategy
A phone system that can integrate your desk phones, smartphones, and tablets is possible because of cloud technologies. And you are empowered to manage your entire company communications with a web browser and mobile app.
RingCentral’s service frees businesses from outdated modalities of work and obsolete hardware—giving you voice, fax and text capabilities you can manage and access anywhere you go.
Telecommunications (Telecom) and mobility executives responsible for sourcing the next generation of products and services for their business face big challenges in 2014. Learn what insights and action plans top executives are taking to prepare their organization for change by downloading the Forrester Research Whitepaper.
The customer service contact center thrives on performance metrics. These metrics provide operational insight into the efficiency of the customer service process, including how effectively customer service representatives are performing their duties — as well as how well customers are being served. Many performance metrics are as old as the contact center industry itself and are still in widespread use today.
The purpose of this paper is not to disparage existing contact center performance metrics or to suggest that these metrics no longer matter. The authors acknowledge that the metrics that matter to the reader’s contact center are the ones that make sense in that particular situation. Rather, this paper explores some of the emerging metrics that specifically acknowledge and address the changing attitudes, objectives and definition of the contemporary contact center.
Get your free copy of the Thought Leadership Report “Strategic Asset Management Across the Organization Delivers a Compelling Return." Based on the findings of the 2006/7 Worldwide Benchmark Study, by industry analysts IDL, it identifies the changing attitudes and needs in the asset intensive industry.