Businesses of all sizes and industries have struggled to implement a hybrid IT environment that can meet their most critical needs, without disrupting business. The challenge is especially acute for midsized firms whose limited IT resources are facing pressure to adopt a never-ending torrent of technology innovations. In an effort to create a hybrid IT environment, many businesses end up with a multiple siloed infrastructure deployment options that consume increasing amounts of management time, effort and budget, while never quite meeting business needs.
This handbook provides everything you need to know to make your digital presence accessible. It includes a simple and thorough explanation of accessibility, where to begin, quick wins, best practices, tips and tricks, and more.
Building on the popular Threat of the Month series, Cisco researchers looked at notable 2018 cybersecurity incidents with a fresh perspective: what do they reveal about future adversary tactics? With this lens, they chose threats that best embody what defenders should expect in the year ahead. The report contains in-depth analysis, best practices, and trends to watch.
Grab a cup of coffee and tune in to hear Alan Meirzon, Director – Chief Information Security Office at Deutsche Bank share his experience using Cisco Umbrella. Alan discusses how his team uses Umbrella as the first line of defense against threats on the internet. He shares best practices and the outcomes his team has seen using DNS-layer security to protect users wherever they access the internet. View this video to hear security best practices and lessons learned from Alan, a security veteran.
"Cloud applications provide scale and cost benefits over legacy on-premises solutions. With more users going direct-to-internet from any device, the risk increases when users bypass security controls. We can help you reduce this risk across all of your cloud and on-premises applications with a zero-trust strategy that validates devices and domains, not just user credentials.
See why thousands of customers rely on Duo and Cisco Umbrella to reduce the risks of data breaches and improve security. Don’t miss this best-practices discussion focused on the key role DNS and access control play in your zero-trust security strategy.
Attendees will learn how to:
? Reduce the risk of phishing attacks and compromised credentials
? Improve speed-to-security across all your cloud applications
? Extend security on and off-network without sacrificing usability"
Public clouds have fundamentally changed the way organizations build,
operate, and manage applications. Security for applications in the cloud
is composed of hundreds of configuration parameters and is vastly
different from security in traditional data centers. According to Gartner,
“Through 2020, at least 95% of cloud breaches will be due to customer
misconfiguration, mismanaged credentials or insider theft, not cloud
The uniqueness of cloud requires that security teams rethink classic
security concepts and adopt approaches that address serverless, dynamic,
and distributed cloud infrastructure. This includes rethinking security
practices across asset management, compliance, change management,
issue investigation, and incident response, as well as training and
We interviewed several security experts and asked them how public
cloud transformation has changed their cloud security and compliance
responsibilities. In this e-book, we will share the top
Tips and best practices for data analytics executives
Organizations today understand the value to be derived from arguably their greatest asset—data. When successfully aggregated and analyzed, data can unlock valuable insights, solve problems, improve products and services, and help companies gain a competitive edge. However, analytics executives face significant challenges in collecting, validating and analyzing data to deliver the right analytic insight to the right person at the right time.
This e-book is designed to help. First, we'll explore the growing expectations for data analytics and the rise of the analytics executive. Then we'll explore a range of specific challenges those executives face, including those around data blending, analytics, and the organization itself, and offer best practices and strategies for meeting them.
The goal of automation is not to eliminate or replace human labor, but to increase productivity and quality beyond what is possible with your existing team, so as to realize economies of scale and predictable quality levels. With automation, your team is able to manage more endpoints, because automation eliminates routine and mundane responsibilities or efforts, giving your technicians the time to focus on higher priority and more complex tasks. In addition, as a managed service provider (MSP), you receive a fixed fee for your services. As a result, you need to provide service in the most efficient way possible while delivering the highest levels of consistency and quality. Building automation into your IT services business will enable you to do so. In this eBook, you’ll learn tips and best practices to successfully incorporate automation into your IT services business, including:
How to meet and exceed customer expectations to ensure customer retention. Includes two parts: 1) Key Fundamentals and Best Practices for IT Service Delivery, 2) Your Blueprint for Managing Successful Service Delivery
Patches correct bugs, flaws and provide enhancements, which can prevent potential user impact, improve user experience and potentially save your technicians time researching and repairing issues that could have already been resolved or prevented with an existing update. Clients generally understand that their systems need to be patched, but they likely do not have the expertise to comfortably approve and install patches without help. When operating within the IT services industry, patching is one of the first areas that competitors auditing your clients will assess. Developing best practices to manage the risks associated with the approval and deployment of patches is critical to your IT department's service offering.
Cloud migration is consistently one of the top priorities of technology leaders across the world today, but many are overwhelmed by trying to plan their cloud migration, struggling to prioritize workloads and unsure of the cost implications..
Download this white paper to discover the 5 key steps for cloud migration based on the best practices of today’s most successful IT leaders:
- Baseline TCO resources (cloud, on-premises, hybrid)
- Map current on-premises resources to cloud offerings
- Evaluate and prioritize migration strategy
- Calculate migration costs
- Define success metrics
Ready to communicate IT cost and value in terms your business unit partners understand?
The Apptio TBM Unified Model® (ATUM®) standardizes the financial information necessary for IT leaders to manage their technology business.
Use this poster as a resource to:
• Establish better alignment between IT, Finance, and other business units by using common language around IT costs
• Confidently manage the business of IT with the backing of peer-derived best practices
• Understand 10 essential metrics you should track to communicate the business value of IT
In this brief, we’ll share peer-tested best practices for building and managing a strategic plan that elevates IT from a cost-center into an innovation-driver.
Download the business brief to learn:
- 10 essential KPIs for your IT strategic plan
- The benefits of using these specific KPIs in your strategic planning process
- How to eliminate the disconnect between IT strategy and execution
- Best practices to drive strategic alignment across IT & finance
Get the poster that maps AWS, Azure, and GCP services to a standard IT taxonomy. The Apptio TBM Unified Model® (ATUM®) standardizes the financial information necessary for IT leaders to manage their technology business.
Download the Cloud Cost Management Poster for best practices to:
- Map AWS and Azure billing to a standard taxonomy
- Better understand cloud costs and usage to avoid surprises and drive accountability
- Optimize resources by taking action on underutilized and idle instances
More than 50% of all e-commerce fraud losses are from cyberattacks such as account takeover, gift card cracking and inventory scalping. While these attacks occur year round, the majority of losses are sustained during peak seasonal promotions and new product releases.
Watch this briefing to learn the anatomy of the costliest attacks on web and mobile applications, and insights from Top 10 Retailers on successful mitigation techniques. Topics covered include:
Top 3 retail attack techniques
Analysis of attack data during sales promotions
Best practices from Top 10 Retailers
IoT adoption is expected to generate a 21% increase in corporate profits by 2022. This business value comes from the ability to automate processes and collect and analyze massive amounts of data—so organizations can make better informed decisions and deliver powerful customer experiences.
But how are organizations really putting IoT to work for their business? And how can IoT risks be mitigated so these rewards can truly be achieved?
This e-book explores the potential of IoT in the enterprise, which industries are leading the way and how to secure your connected things. It also provides:
• 7 best practices for data privacy and security policies
• 7 items to consider for device security
• 6 key considerations for network connection security
"Healthcare organizations have significantly more to consider than the average business when it comes to network and device security. Concern over code modification, key compromise, password-based vulnerabilities and man-in-the-middle attacks have caused hospital CIOs and CISOs to rethink their security strategies and investments. The threat to these devices has even been assigned its own term: medjacking, a shortened form of “medical device hijacking.”
Download this white paper for five best practices to mitigate threat and attacks that can put lives, patient trust and the growth of the healthcare organization at risk.
Access the white paper today!"
Published By: Genesys
Published Date: Jun 19, 2019
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. You’ll learn:
Three success strategies that Genesys CX Heroes use
Skills every agent should have
Key training tips
Benchmarking strategies to measure customer service and customer experience
Published By: MuleSoft
Published Date: Apr 23, 2019
In today’s competitive landscape, businesses need to make decisions quickly in order to respond to rapidly changing customer preferences and nimble competitors; whether it’s a new business strategy, a new business process, or a new market offering, businesses are competing on speed and agility.
The overwhelming majority of today’s business and IT leaders understand digital transformation is necessary to maintain leverage amid constantly changing customer preferences. They also have a clear picture of their desired end state—exemplified by leaders like Amazon, Google, and Microsoft. However, only a small minority of have a clear understanding of the path they need to lead the market.
In this paper you’ll learn:
How to build digital transformation into the root of your company with a practical, natural, and tested blueprint.
Best practices from over 1,600 enterprises to transform your strategy, organization, and technology from the ground up.
Actionable next steps to start your journ
Published By: MuleSoft
Published Date: Jun 27, 2019
A connected, agile IT landscape serves as the foundation for a successful business. SAP integration requires the right technology, a strategic approach to connect SAP and third-party systems, and a means of enabling your organization to achieve success. Learn how MuleSoft’s Anypoint Platform and MuleSoft Catalyst enable you to unlock SAP across the domains of people, process, and technology to drive innovation and change the clock speed of your business.
Download this whitepaper to learn about:
The top 3 challenges to SAP integration.
How Anypoint Platform connects SAP to any app, data, or device.
Abstracting configuration complexity with an API-led approach.
How MuleSoft Catalyst empowers your teams to scale innovation.
Application downtime impacts everyone. This paper provides best practices for communicating application downtime to end-users in a manner that maintains - or can even improve- your organization's credibility and brand image. Learn what to do and what not to do in this informative white paper.
Published By: SAP Concur
Published Date: Aug 07, 2019
"Creating an expense policy can be a time-consuming process, but when you consider that almost 20% of T&E expenses fall outside of policy it makes sense to invest the time and effort.
This template walks you through how to build a best-practice expense policy and also explains what each section should cover.
In the template you will find:
Explanations for each expense category in plain language
Lists of common questions about expense policies, pitfalls
11 tips for creating a straight-forward policy that increases compliance
Get started on your expense policy today."
ITIL provides a framework of customizable best practice initiatives that help organizations consistently deliver high-quality IT services. Effective ITIL implementation adds value to the IT infrastructure and improves business and service delivery.