Research shows that legacy ERP 1.0 systems were not designed for usability and insight. More than three quarters of business leaders say their current ERP system doesn’t meet their requirements, let alone future plans 1. These systems lack modern best-practice capabilities needed to compete and grow. To enable today’s data-driven organization, the very foundation from which you are operating needs to be re-established; it needs to be “modernized”.
Oracle’s goal is to help you navigate your own journey to modernization by sharing the knowledge we’ve gained working with many thousands of customers using both legacy and modern ERP systems. To that end, we’ve crafted this handbook outlining the fundamental characteristics that define modern ERP.
Read this white paper to consider three phases of successful cloud migration, what IT teams need to consider at each step, the business aspect of design decisions, best practices and how REAN Cloud Migration Services from Hitachi Vantara can help.
Published By: ServiceNow
Published Date: Oct 23, 2019
AIOps can dramatically improve the IT organization’s ability to be an effective partner to the business. An IT operations platform with built?in AIOps capabilities like ServiceNow® can help IT operations proactively identify potential issues with the services and technology it delivers to the business and correct them before they become problems. Read this whitepaper to learn best practices for adopting AIOps.
Published By: Nextgen
Published Date: Sep 25, 2019
Your practice can save time and money by delivering on patient expectations. You can better keep up with regulatory demands and reporting requirements—and avoid unsatisfied and unresponsive patients—when you employ best practices that address patient needs.
In this eBook, you’ll learn strategies to avoid missed revenue and save staff effort by using smart efficiency improvements, such as checking insurance information up front. You’ll also learn how you can get back to caring for patients, not chasing payments—and the secret to achieving strong financial outcomes. Finally, you’ll discover how you can get paid quickly, easily, and fully—all while addressing your patient demands for an improved, more efficient experience.
Public clouds have fundamentally changed the way organizations build,
operate, and manage applications. Security for applications in the cloud
is composed of hundreds of configuration parameters and is vastly
different from security in traditional data centers. According to Gartner,
“Through 2020, at least 95% of cloud breaches will be due to customer
misconfiguration, mismanaged credentials or insider theft, not cloud
The uniqueness of cloud requires that security teams rethink classic
security concepts and adopt approaches that address serverless, dynamic,
and distributed cloud infrastructure. This includes rethinking security
practices across asset management, compliance, change management,
issue investigation, and incident response, as well as training and
We interviewed several security experts and asked them how public
cloud transformation has changed their cloud security and compliance
responsibilities. In this e-book, we will share the top
A new NPR/Marist poll reveals that one in five jobs in the U.S. is held by a worker under contract. In fact, independent contractors could make up half of the entire workforce in the U.S. within the next decade.
More and more organizations have begun to see contractors and suppliers as valuable business partners intrinsic to driving service and product innovation. For many companies, especially those operating in highly regulated industries, managing compliance in-house for all of these suppliers can be burdensome.
But the cost of non-compliance — in the form of penalties, fines, productivity losses, settlement costs, and inefficiencies — is ruinous.
This white paper will discuss:
• The hidden costs of ignoring contractor management
• Best practices towards holistic compliance and governance
• The cost of different contractor management systems
• How to get the highest ROI in your supply chain
Published By: Resolver
Published Date: Nov 01, 2019
Based on what Resolver has learned by working with hundreds of security leaders, they’ve found there isn’t a one size fits all model for creating workflows that effectively responds to every security incident. Even within an organization, not every incident will be able to go through the same process.
That’s why they’ve developed an incident workflow template for your corporate security team. This a great framework to get you thinking about the various stages that could be involved in a single incident.
Download this resource to uncover:
- Best practices on how to keep incident submission simple to ensure adoption across the organization
- Important factors to consider for the portal and triage step of incident submission
- How to include notification and task assignment to your incident workflow
- A sample list of key metrics used by industry-leading security professionals
- Plus! Get a free printable incident workflow template that you can use with your team
Is your business falling prey to invoice fraud schemes?
Download this whitepaper to learn
-what to look out for when processing invoices
-the best practice of examining thousands of bills that come through the door every month
"Download this guide for six best practices to help you overcome your greatest IT finance challenges. Discover how to: -Better align IT plans to changing business priorities
-Improve cross-functional planning, agility, and transparency
-Engage stakeholders to drive accountability
"Optimizing technology investment isn’t about cutting costs — it’s about investing the right amount necessary to deliver the value required by the business, while at the same time looking for low-risk opportunities to fund innovation initiatives. But to be effective in optimization efforts, you need an efficient and repeatable approach. This guide shows you the way.
We’ve outlined six best practices for optimizing financial and resource investments in technology, from getting a handle on where you stand today to:
- Identifying opportunities
- Determining tradeoffs
- Demonstrating results
- Staying optimized over time"
Cloud migration is consistently one of the top priorities of technology leaders across the world today, but many are overwhelmed by trying to plan their cloud migration, struggling to prioritize workloads and unsure of the cost implications.
Download this white paper to discover the 5 key steps for cloud migration based on the best practices of today’s most successful IT leaders:
- Baseline TCO resources (cloud, on-premises, hybrid)
- Map current on-premises resources to cloud offerings
- Evaluate and prioritize migration strategy
- Calculate migration costs
- Define success metrics
"Ready to communicate IT cost and value in terms your business unit partners understand?
The Apptio TBM Unified Model® (ATUM®) standardizes the financial information necessary for IT leaders to manage their technology business.
Use this poster as a resource to:
• Establish better alignment between IT, Finance, and other business units by using common language around IT costs
• Confidently manage the business of IT with the backing of peer-derived best practices
• Understand 10 essential metrics you should track to communicate the business value of IT
Published By: Workday
Published Date: Oct 22, 2019
Read this eBook to learn how seven CFOs from midsize organizations are supercharging their financial reporting and leveraging real-time data. This eBook covers best practices and tips they have learned in their careers around data driven decisions and reporting.
Today, deep learning is at the forefront of most machine learning implementations across a broad set of business verticals. Driven by the highly flexible nature of neural networks, the boundary of what is possible has been pushed to a point where neural networks outperform humans in a variety of tasks, such as classifying objects in images or mastering video games in a matter of hours. This guide outlines the end-to-end deep learning process implemented on Amazon Web Services (AWS). We discuss challenges in executing deep learning projects, highlight the latest and greatest technology and infrastructure offered by AWS, and provide architectural guidance and best practices along the way.
This paper is intended for deep learning research scientists, deep learning engineers, data scientists, data engineers, technical product managers, and engineering leaders.
Published By: Achievers
Published Date: Nov 06, 2019
But while most executives see a clear need to improve employee engagement, many have yet to develop tangible ways to measure and tackle this goal. However, a growing group of best-in-class companies says they are gaining competitive advantage through establishing metrics and practices to effectively quantify and improve the impact of their engagement initiatives on overall business performance.
These are among the findings of the Harvard Business Review Analytic Services report of more than 550 executives around employee engagement—research that features in-depth interviews with 12 best-practice company leaders.
Published By: Genesys
Published Date: Jun 19, 2019
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. You’ll learn:
Three success strategies that Genesys CX Heroes use
Skills every agent should have
Key training tips
Benchmarking strategies to measure customer service and customer experience
Published By: MuleSoft
Published Date: Apr 23, 2019
In today’s competitive landscape, businesses need to make decisions quickly in order to respond to rapidly changing customer preferences and nimble competitors; whether it’s a new business strategy, a new business process, or a new market offering, businesses are competing on speed and agility.
The overwhelming majority of today’s business and IT leaders understand digital transformation is necessary to maintain leverage amid constantly changing customer preferences. They also have a clear picture of their desired end state—exemplified by leaders like Amazon, Google, and Microsoft. However, only a small minority of have a clear understanding of the path they need to lead the market.
In this paper you’ll learn:
How to build digital transformation into the root of your company with a practical, natural, and tested blueprint.
Best practices from over 1,600 enterprises to transform your strategy, organization, and technology from the ground up.
Actionable next steps to start your journ
Published By: MuleSoft
Published Date: Sep 12, 2019
Digital insurance platforms enable insurance companies to connect with their ecosystem of customers, partners, and vendors on a single, unified platform. Hear firsthand from CTO Ben Turner how Legal and General’s digital insurance platform helped the company diversify product offerings, and scale quickly to meet customer expectations.
How industry leaders have digitally transformed insurance offerings with a platform business model.
How to build an integrated insurance platform to connect your ecosystem of suppliers and exceed customer expectations.
Best practices to increase customer retention and profitability with a single view of the customer.
Ben Turner, CTO, Legal and General
Dan Snowdon, UK&I Financial Services Marketing Lead, MuleSoft
Angie Lee Campos, Global Financial Services and Insurance Lead, MuleSoft
Published By: MuleSoft
Published Date: Oct 10, 2019
API security has become a strategic necessity for your business. APIs facilitate agility and innovation. However, the financial incentive associated with this agility is often tempered with the fear of undue exposure of the valuable information that these APIs expose. With data breaches now costing $400m or more, senior IT decision-makers are right to be concerned about API security.
In this whitepaper, you'll learn:
The top API security concerns for today's enterprises.
How IT leaders can protect identity, integrity, and confidentiality of information without risking availability.
The top three qualifications you need to keep your APIs secure.
Application downtime impacts everyone. This paper provides best practices for communicating application downtime to end-users in a manner that maintains - or can even improve- your organization's credibility and brand image. Learn what to do and what not to do in this informative white paper.
ITIL provides a framework of customizable best practice initiatives that help organizations consistently deliver high-quality IT services. Effective ITIL implementation adds value to the IT infrastructure and improves business and service delivery.
Targeted at IT executives responsible for both the financial and ultimate project oversight of an enterprise CMDB initiative, this white paper sets expectations for ROI calculations for CMDB initiatives, provides basic ROI best practices, and gives readers sufficient insight to move forward with their CMDB project.
Published By: Marketo
Published Date: Sep 03, 2019
From a consumer perspective, the best brands are those that weave themselves into their customers’ lives—becoming a part of their identity. These brands are present all the time without obvious detection or being seen as a distraction. They don’t just show up to demand something—Buy Now! Start Today! Click Here!—but they don’t wait on the sidelines either. So what makes these brands so successful? Instead of being seen as overbearing, these brands are successful because they are listening and responding to customers' wants and needs. They effectively practice omni-channel marketing—marketing that seeks to provide a seamless customer experience, regardless of channel or device.
Download this ebook to learn about the benefits of an advanced omni-channel marketing strategy, including how to:
understand your customer journey
align your organizational structure to support your omni-channel strategy
coordinate your channels
choose the right tools