Customer-service leaders have a key role to play in defining the brand. However, to deliver on that role, they need to recognize the importance of creativity in what they do: customer service requires design.
This report will show you smarter ways to persuade your customers to keep spending with you.
Read the report now and discover:
- Why customer stickiness is a good alternative to loyalty
- How you can influence consumer behavior
- Four tools for designing great customer service