Organizations in the public sector -- many of which either primarily or exclusively beholden to a pre-determined annual budget - will always have a pressing need for operational visibility and a framework to support smarter allocation of precious resources. Aberdeen's May 2010 examination of this topic, Business Intelligence in the Public Sector: The Value of Efficient Resource Utilization, revealed that the top pressure driving analytical investment in the Public Sector was the need for better visibility into key operational processes. This improved visibility, however, is not the only piece of the puzzle when it comes to achieving performance in the public sector. The research demonstrates that superior decision support using business analytics is predicated on data management efficiency, the application of the right business knowledge to that data, and the timely delivery of relevant insight based its analysis.
This Aberdeen Sector Insight draws from three discrete data sets to examine the impact of business analytics within the public sector. The research shows that while these organizations typically have a mature and largely effective strategy for back-end data management, many are not exploiting the operational visibility and analytical potential of front-end user facing business intelligence (BI) tools and strategies.